Collections Representative
Uplift’s mission is to help people get more out of life, one thoughtful purchase at a time. Our enterprise Buy Now, Pay Later solution is used by the world’s most loved brands including Southwest Airlines, Carnival Cruise Line, Universal Studios, and more. With flexible pay over time installments, we empower consumers to buy what matters most while unlocking higher conversions and customer lifetime value for our partners.
Our team is rapidly growing and comes from diverse backgrounds of leading technology and financial brands. Our HQ is in Sunnyvale, California with offices in Toronto, Ontario, New York, Reno, Nevada, and Guadalajara, Mexico.
Working at Uplift allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
We are looking for a Collections Representative who will be the main point of contact with clients and collect outstanding payments. As Collections Representative, you will have a balance between maintaining trustful relationships and ensuring timely payments.
The expectation for this role will be to work Pacific Time Zone (PST/West Coast) hours.
What you will do and achieve
- Engage with past due customers to resolve delinquency while maintaining a positive long-standing relationship with the customer
- Review, monitor, and engage with a high volume of customers per day
- Maintain accurate records of customer communication (i.e., promise to pay, payment arrangements)
- Efficiently assess and recommend action to borrowers concerning loan issues
- Make recommendations to management for loans needing additional attention
- Perform ad hoc duties as needed
Who you are
- 2+ years experience in financial services; consumer delinquency and first party collections or customer service experience preferred
- Strong ability to negotiate loan repayment plans
- Experience with handling of payment processing
- Desire to improve borrowers’ financial situation but ability to make tough decisions
- Exceptional organizational skills and attention to detail
- Working knowledge of relevant federal regulations such as the Fair Debt Collection Protection Act and state by state regulations
- Intermediate Excel skills and general computer literacy
- Aptitude for working independently while maintaining a team first mentality
- Excellent written and verbal communication skills
Life at Uplift
- Health Insurance and 401k plan: some plans cover 99-100% premiums for medical, dental, and vision insurance and a 401k plan
- Work/Life Harmony: Flexible, remote-first work culture. Uplift fosters a culture where employees can achieve both their professional and personal goals. This balance is especially true for our working parents
- Shared Success: competitive salary and Pre-IPO stock options
- Health and Wellness Perks: Uplift is proud to reimburse our employees for exercise, wellness products and activities as well as free counseling and coaching for physical, mental and emotional support
- Professional Development: We are committed to the growth and development of all of our employees. Uplift invests in professional conferences, certifications, and training for employees who want to grow in their careers
- Pick-A-Perk: money that can go towards something of your choosing within tuition reimbursement, student loan payment reimbursement, vacation savings account, charitable donations, or home office expenses
At Uplift, in accordance with the U.S pay transparency laws across various states, we provide the minimum and maximum pay range for each of our levels. This reflects the minimum and maximum ranges for new hire salaries. There are two ranges that reflect positions across all US locations. The first range includes: New York and California whereas the second range includes all other US states. Within each range, there are several different factors that are considered when determining compensation including but not limited to the candidate's location, title, years of experience, job related skills and relevant education. In addition to the base salary, we offer competitive benefits including medical, dental and vision and pre-ipo stock options.
$20.00-24.00/hour
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We want you!
If you made it this far, chances are you’re as excited about working to change how people experience BNPL as we are — and we love that. Please apply even if you’re unsure about whether you meet every single requirement in this posting. Uplift is looking for smart, intellectually curious people who are invested in our mission, not just those who can “check all the boxes”.
Uplift is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Note: Uplift does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Uplift is not responsible for any fees related to unsolicited resumes.