Collections Specialist
About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, and the UK!
The Bazaarvoice Finance organization is looking for a finance professional that has experience in building, maintaining, and evolving financial relationships with clients. This position requires a great deal of communication with customers, both internal and external. The candidate must be organized, and have excellent verbal and written communication skills. The candidate must also possess the ability to convey account status in a clear, concise, friendly and professional manner. As a member of the global financial team in a hyper growth stage company the position will support multiple teams and assist with a variety of financially related initiatives. We are looking for someone who is willing to roll up their sleeves and help build a world class finance team. Flexibility and a desire to constantly learn and push yourself are absolutely essential to succeed in this environment.
What You'll Do:
- Effectively manage your portfolio of customer accounts by making timely collections of all accounts while building rapport and maintaining good customer relationships with a positive attitude
- Contact customers regarding upcoming or past due accounts by sending written communications and/or making phone calls, and ensuring customer understands what they are being asked to pay for and obtaining their commitment to pay all outstanding invoices in a timely fashion
- Maintain a clean status of accounts by resolving outstanding credit memos, payments, and invoices
- Research and respond to customer questions and requests by effectively using the accounting system and communicating with the sales team and other internal departments
- Maintain an up to the minute understanding on the status of your portfolio of accounts and communicate this at regular account status update meetings
- Perform reconciliations and produce and analyze reports related to accounts receivable and customer purchasing and payment patterns
Who You Are:
- Minimum of 5 years in the Accounts Receivables collections field
- Must be proficient in Microsoft Office Word and Outlook
- Must have excellent Excel skills with the ability to produce Pivot tables and VLookups
- Knowledge of NetSuite and SalesForce a plus.
- Knowledge of collection techniques, policies and procedures for business-to-business
- Experience reviewing customer contracts for payment terms and billing information
- Ability to prioritize, meet deadlines and resolve complex problems with minimal guidance
- Individual must demonstrate career progression and skill growth
- Professional, detail oriented, well organized and efficient
- Experience in NetSuite accounting system is a plus
- A proven dedication to teamwork, leadership and integrity within a professional environment
$55,000 - $62,000 a year
Transparency & Integrity Builds Trust
At Bazaarvoice, we carefully consider multiple factors when determining compensation, including your background and experience. We also take geography into consideration when we can but are not able to accommodate every location when determining our ranges. These considerations mean that compensation can vary. That said, we expect the base salary for this position to be in the range to be as listed above and will depend on your skills, qualifications, and experience. This role will also be eligible for additional compensation incentives including an annual bonus and other great benefits. Your recruiter can share more about the salary ranges and total compensation package during the hiring process. If this compensation is somewhere in your ballpark, we encourage you to apply!
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Why join Bazaarvoice?
Customer is key
- We see our own success through our customers’ outcomes.
- We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
- We believe in the power of authentic feedback because it’s in our DNA.
- We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
- Our energy is contagious, because we hire for passion, drive & curiosity.
- We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
- We seek to innovate as we are not content with the status quo.
- We embrace agility and experimentation as an advantage.
Stronger Together
- We bring our whole selves to the mission and find value in diverse perspectives.
- We champion what’s best for Bazaarvoice before individuals or teams.
- As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.