Collections Specialist
About The Company
Panoptyc uses (https://panoptyc.com/) AI and manual review to detect theft at over 15,000 markets in the US. We serve Fortune 500 companies and SMBs alike. Our fully remote team has grown rapidly and we're looking to expand our team with top talent from around the world.
What We're Looking For
As a Collections Specialist, your primary responsibility will be to manage and expedite the collections process by following up on overdue invoices. You will be crucial in maintaining positive client relationships while ensuring timely payment and reducing outstanding balances. This position requires a proactive and assertive approach to communication, excellent negotiation skills, and a keen attention to detail.
Tasks and Responsibilities
Invoice Follow-Up:
- Initiate contact with clients to follow up on overdue invoices through phone calls, emails, and other communication channels.
- Investigate and resolve any billing discrepancies or disputes to facilitate prompt payment.
Account Reconciliation:
- Regularly review customer accounts to identify outstanding balances and take appropriate actions to collect payments.
- Reconcile payments and ensure accurate allocation to outstanding invoices.
Negotiation and Problem Resolution:
- Engage in negotiation with clients to establish suitable payment plans or resolve disputes, while maintaining a professional and positive relationship.
- Collaborate with internal departments, such as sales or customer service, to address and resolve issues impacting payment collection.
Documentation and Reporting:
- Maintain detailed records of all communication and transactions related to collections activities.
- Provide regular reports on collection status, identifying trends and areas for improvement.
Customer Relationship Management:
- Build and maintain positive relationships with clients to encourage prompt payment and foster ongoing cooperation.
- Act as a point of contact for client inquiries related to billing and collections.
Compliance and Policies:
- Ensure compliance with company policies and relevant regulations in all collection activities.
- Stay informed about changes in collection laws and industry best practices.
Education and Experience Requirements
- High school diploma required; bachelor's degree in finance, business, or a related field is a plus.
- Proven experience in collections, accounts receivable, or a related financial role.
- Strong communication and negotiation skills.
- Detail-oriented with the ability to manage multiple tasks simultaneously.
- Strong spoken and written English skills - you will be expected to have polite and assertive phone conversations with customers
- Experience with Microsoft excel; familiarity with Zendesk and collections software tools preferred but not required
Personal Attributes
- Assertive and persistent in pursuing overdue payments.
- Excellent problem-solving skills and ability to work under pressure.
- Team player with a customer-focused mindset.
- Ethical conduct and commitment to maintaining client relationships.
Job Details
- Full-time (40 hours per week)
- Able to work in US time zones
Compensation
- Starting hourly rate is from $5 - $6 USD per hour (depending on experience); plus
- Meaningful commissions opportunity of between $1,000 - $4,000+ USD per year depending on success in resolving collections