Collections Specialist
Podium exists to help local businesses win. Using Podium, local businesses can simplify the way they communicate with their customers—from collecting payments to facilitating online reviews to launching marketing campaigns, and much more.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
We look for people who are curious, creative and are willing to do the work to be a little better every day. We also embody our company values in all that we do, which always starts with being Customer Obsessed, followed by Be a Founder, Zero Drama, and Enjoy the Ride. Does that sound like you?
RESPONSIBILITIES
- Supporting collections efforts for Podium's USA based customers.
- Analyze customer data to determine collectability of account balances
- Communicate regularly with customers to facilitate on-time payment
- Follow up with past due customers to collect outstanding accounts receivable
- Communicate clearly and effectively with other departments the results of collections efforts
- Assist in managing relationship and communication with third-party collections agencies as necessary
- Assist in collections-related data analysis and forecast churn levels related to delinquent billing
- Assist in month-end process by giving input to other members of the accounting team
- Conduct ad hoc financial/operational analysis as required
- Assist with other accounting/finance projects as necessary
REQUIREMENTS
- MUST SPEAK ENGLISH FLUENTLY
- Geographically based in the Philippines
- 1-2 years related collections experience
- Bachelor’s degree in accounting or similar field preferred
- SaaS industry experience preferred
- Strong work ethic, eagerness to learn and adaptability to a fast paced environment
- Excellent interpersonal, decision-making and analytical abilities
- Exceptional verbal and written communication skills
- Eager, quick learner with strong teamwork spirit
- Attention to detail with the ability to manage multiple projects simultaneously
- Strong knowledge of Excel
Contractual Pay
- Contractual Pay - $1,200 USD / Monthly