Community Manager (m/f/d)
About DECA Games
We believe that games should be played for decades but many are abandoned even when a loyal community is screaming to keep them alive. DECA specializes in acquiring games from other developers and reinvigorating them to continue to entertain for decades. When other studios see an old game, we see a fantastic set of problems to solve and a huge opportunity.
DECA is a remote company with over 260 people in over 29 countries globally. DECA has been profitable since our inception in 2016. DECA is also a part of the Embracer Group, the largest public gaming company in Europe.
About our culture
We've managed to maintain a small company feel with the stability and resources of a much larger one. We fully believe in the flexibility of a remote workplace. Team members are trusted to manage their time and get things done independently. We think that egos and politics need to be checked at the virtual door. That means no jerks are allowed, that no job is too small for anyone, and an openness to help and learn from each other is required. We love the challenge of working within constraints and love when we succeed as a team. Check out more about us and our values on our website (www.decagames.com).
This is a remote position. You can work from anywhere in the world in the CET timezone (9 am - 6 pm CET).
About the role
We are looking for a Community Manager to join our DECA team and contribute to setting and implementing social media and communication campaigns to align with marketing strategies for DECA titles (one of our stronger IPs, an adventure game series).
Responsibilities
- Responsible for daily maintenance and player operation on Forums, Slack, and Social Media platforms (Facebook, Twitter, Instagram, YouTube, etc.)
- Design community events and contests based on the game IP and game updates to increase player retention and engagement.
- Establish and maintain a good communication and information workflow between the player base and the operational game team. Filter and summarize the community feedback and have an in-depth understanding of complex requests from the players. Be proactive to help orient the game design team in their decisions.
- Develop and entertain the core player communication channels. Monitor community activity through KPIs and OKRs, supervise user-generated content production by Content Creators, and daily monitor VIP players on dedicated channels.
Requirements
- 3+ years of experience in Community Management in the Videogame Industry.
- Fully operational on Forums and social media administration and graphic content creation tools.
- Great enthusiasm and passion for gaming, investing time and proactively playing the game you are responsible for, and the ability to communicate with the players regarding the game content without cultural, technical, or language barriers.
- A high standard level of copywriting, desktop publishing, and strong one-to-many communication skills.
- Native or close to native level of English.
- Ability to plan content delivery and accommodate product deadlines and processes.
Benefits
- Remote first company culture.
- Flexible work hours to support a personal work-life balance.
- Weekly remote Embodiment@Work breathing and workout exercises.
- Online language classes: English, German, French, Spanish etc.
- Working in a multicultural environment with people from over 29 different countries.
- Flat hierarchies with an open-door policy.