Content Claims Coordinator

Posted Dec 10

Who We Are

 Enservio provides services that help adjusters and claims professionals solve one of the biggest issues in property insurance – quantifying and valuing what’s inside a policyholder’s home. Minimizing back and forth with our customer by providing them the most accurate settlement reports to aid in their Content Claim process.

Job Responsibilities:

  1. Ownership of claim files from intake through delivery, with focus on quality and cycle time.
  2. Manages all tasks and actions necessary to complete a successful claim assignment.
  3. Responds appropriately and professionally to customers both internally and externally.
  4. Collaborate with all business units and queues within Enservio; across both Valuation and Inventory Services.  
  5. Effectively understand all requirements for specific claim handling and offer solutions to right-size the assignment.
  6. Adheres to all applicable service levels.
  7. Work closely with Adjuster Owners on accounts.
  8. Assists with special projects assigned by management.
  9. Provide customer service via Live Chat & Hotline.

Qualifications:

  • Desire to work in a fast-paced environment that is focused on success and continuous improvement of quality and process.
  • Excellent oral and written communication skills.
  • Strong listening, analytical and problem solving skills.
  • Effective time management.
  • Efficient resolution of claims within service agreements.
  • Ability to prioritize in a fast paced environment with tight deadlines with strong attention to detail.
  • Works independently, as well as part of a team.
  • Ability to make decisions with minimal supervision.
  • Handle multiple tasks simultaneously.
  • Proficient in Microsoft Office Suite, especially Excel.
  • 1-3 years of customer service experience.
  • Property and Casualty claim knowledge helpful.
  • Must be available to work flexible hours as business needs dictate, including late shift and overtime.
  • College degree or equivalent experience required.

It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER

SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.