Content Designer Sr - Tempus
Job Profile
Position Overview
Founded in 1987, Tempus Technologies is the expert leader of secure payments at the point of interaction. We're committed to developing exceptional point-of-sale payment integration technology and software solutions to meet the growing needs of our customers' business requirements. As a leader in the industry, we recognize our employees as one of our greatest assets. Tempus is growing and our team is growing with us, allowing for unlimited possibilities for career advancement and the potential for employees to develop their own individual career paths. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.
This position is part of PNC's Tempus Technologies organization. As a Sr Content Designer, you be responsible for translating complex technical concepts into everyday language. In this role you will work closely with our software architects and engineers to gain an understanding on your assigned project or software functionality, and you will then generate a standardized documentation on that where members of our partnering teams (sales, service partners, etc.) can consume. You will also be responsible for end user training, as well as training material documentation.
Due to the nature of this position, we are seeking candidates who have a background in technical writing and document creation. Preferred candidates will be technically proficient and be able to suggest formats responsive to technical and client requirements. Training background also preferred.
Job Description
As a part of the digital product development process, create content for digital experiences and serve as a subject matter expert for content. Partner with writers, experience designers, agile development teams, and core product team members. Serve as strong, critical voice to deliver an engaging, consistent, and accessible experience to our audiences.
Create content and serve as a subject matter expert in voice, style, and grammar. Work closely with other Content Designers and Experience Designers on established products.
Identify problems and consult on creative content solutions that educate and empower users.
Maintain and champion content guidelines that provide consistent language and labeling across a range of touchpoints.
Lead user research initiatives; overseeing test plans, interview guides, test scripts, and analysis documents.
Develop content in the digital product development process and partner with product managers for legal, risk, and compliance reviews.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Competencies
Copywriting and Editing – Knowledge of a variety of formats, styles, and techniques for publishing materials; ability to develop and review these materials to promote business related activities.
Creativity – Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations.
Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
Design Thinking – Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.
Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Group Facilitation – Ability to design and facilitate a group process, elicit contributions from group members, stimulate a focused group discussion, and achieve a desired outcome.
Influencing – Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
Planning: Tactical, Strategic – Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Product Development Life Cycle – Knowledge of and the ability to develop products and bring them into the marketplace.
User Experience Design – Knowledge of user experience design tools, techniques and approaches; ability to design applications that are valued, positively perceived and used by clients.
Work Experience
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Education
Bachelors (Required)
Additional Job Description
Base Salary: Commensurate with skills and experience
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.
The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
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