Content Strategist
All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have U.S. residency at the time of application.
Job description
***The salary range for this position is: $40.33 - $50.33 per hour***
***Please note, that all applicants applying for US job openings must be legally authorized to work in the United States.***
Our Customer is an employment-oriented online service that operates via websites and mobile apps. They are the world's largest professional network with nearly 800 million members in more than 200 countries and territories worldwide. Their vision is to create economic opportunities for every member of the global workforce and aim to connect the world’s professionals to make them more productive and successful. Launched on May 5, 2003, the platform is primarily used for professional networking and career development.
We are seeking a Content Strategist on a contract basis who will be responsible for creating content for a set of products that align with the needs of a line of business. This position will be working with a Senior Content Strategist to create a data-driven content strategy, provide timely content for feature releases, and interact with product leadership and partners to understand the evolution of the products. The Knowledge Management Solutions (KMS) team is responsible for creating, organizing, and publishing the company's Help Center content.
Empowering the internal and external customers with the right content at the right time is our number one priority. The role is dependent on your ability to collaborate with partners and team members across locations to gather the information required to develop relevant and complete content for our help center audiences.?You will be working closely with Product Operations, Product Education, and Project Management teams to create and define a great content experience for members and customers. This role is 100% remote.
What You’ll Do:
- Develop and deliver accurate and timely content for a line of business with guidance from the senior/manager
- Develop high-quality content as per KMS quality program and based on inputs from stakeholders
- Build subject matter expertise for a designated area of work
- Monitor and leverage content data to determine the health of content and share insights with partners and writers
- Create and present project plans to business partners that are clear, and concise, and establish agreement among business partners to see through the plan
- Collaborate, build relationships, and share knowledge with global team members and partners as needed
- Participate in the peer-to-peer review process to improve the quality of content and provide open, honest, and constructive feedback
- Prioritize, resolve, and respond to internal inquiries/cases in a timely fashion
- Master the company's Voice and Tone and contribute to the development of the Help Style Guide
- Model the company's culture and values and actively participate in developing a healthy team culture
Must Haves:
- 3+ years of industry and technical writing experience
- 3+ years experience in Technical Writing or Knowledge Management practices
- 3+ years experience in working with content management systems and authoring tools
- Sound analytical, organizational, and project management skills
- Experience in designing, developing, and delivering e-learning solutions using tools like WalkMe
- Experience in Darwin Information Typing Architecture (DITA) or other topic-based authoring methodologies
- Knowledge of Information Mapping, Topic-based writing?or?similar methodologies
- Proficiency in using authoring tools such as XMetal, and Oxygen,?will be an advantage
- Proficiency in SharePoint, Wiki, Customer Relationship Management (CRM)
- A team player who can develop strong relationships with partner and writing team
- Enjoys working within teams (both local and global) but can also work independently
- Curious, innovative, and passionate about learning
- Positive attitude and growth mindset
- Flexible and willing to help with other projects,?as needed
Education:
- A Bachelor’s degree in English, Journalism, or related
Hours & Location:
- M-F, 40 hours/week. This role will be 100% remote.
Perks are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.
Please note: In order to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.
**Please ensure that your LinkedIn profile is included in your resume**