Conversational Expert (for MindBehind)
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. In this role, you will work with MindBehind products in the MindBehind Team.
About MindBehind:
Our company first began its journey in 2014, under the name of Sor’un Information Technologies. As a business messaging platform striving to elevate the communication between customers and businesses worldwide, we set out to follow a global path and rebranded our company as MindBehind Information Technologies in 2016. As of January 2023, we have been acquired by Insider, a B2B SaaS company that unlocked the unicorn status.
Today, we’re thrilled to work with over 120 enterprises as an international conversation management company. With the aid of our interactive conversational solutions rooted in world-class AI technology, we now aspire to make MindBehind the common thread in facilitating high-quality customer service. In this path of achieving operational excellence, we are more than proud to have a dynamic team of over 80 talented and passionate members willing to take MindBehind to great heights.
When it comes to reinforcing our young and vibrant MindBehind team with new members, our top priority is moving forward with people who exude enthusiasm for challenging themselves to grow and keep learning every step of the way.
First things first: What is this role about?
- Welcoming customers from the brand's written channels via MindBehind Live and finding solutions to their problems.
- Using the Mindbehind Live product by mastering the processes and details.
- Opening tickets, reporting, and following the processes in the relevant areas using the brand's screens, if any.
- Ensuring customer satisfaction.
- Working in team spirit with ConversationaI AI Designer, who is responsible for the brand.
- Giving feedback on the subject to the Conversational AI Designer teammate with whom personnel work for the issues that can be automated after the meetings with the customers.
- Providing support to Chatbot when necessary, to have basic designer skills for this.
- Mastering the brand's live support service processes.
What we expect from you:
- Bachelor's degree,
- To use Turkish in accordance with spelling and spelling rules,
- Customer-oriented mindset,
- Go-getter and self-starter attitude with a track record in taking initiative and owning end-to-end deliverables in a fast-paced environment
- To juggle multiple tasks at the same time with superior project and time management skills. And a keen eye for detail!
- To have ability to analyze and interpret chatbot data to run retrospectives and evaluations to continually assess and identify areas for improvement
- To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance
- To have the ability and flexibility to work in a fast-paced startup environment
- To have a background in copywriting would be a huge plus.
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
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