Coordinator, Order Documentation
At Verint, we believe customer engagement is at the core of global brands. Our mission is to help organizations discover opportunities scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.Verint.com.
Overview of Job Function:
The Order Documentation Coordinator is responsible for creation and final review of all documentation to enable a product, maintenance and/or service transaction that may be recognized for revenue by Verint. The Order Documentation Coordinator works closely with various internal departments (i.e., Sales, Sales Operations, Legal, Order Billing Operations, Revenue, Product Marketing and Services) to ensure successful completion of each transaction.
Principal Duties and Essential Responsibilities:
- Review sales requests for order documentation to determine compliance with Verint’s business rules, terms of legal agreement and revenue recognition rules under US GAAP.
- Create and/or edit order documentation to accurately depict the terms of the legal agreement, revenue rules and Verint business rules.
- Work with Sales organization to ensure each order is consistent with the customer contract.
- Respond to internal and/or external customer inquiries in a timely manner.
- Collaborate with internal customers i.e., Sales, Legal, Business Finance, Sales Operations and Product Marketing to answer questions and resolve issues related to customer orders.
- Gather and communicate unique customer requirements.
- Escalate requests that are non-compliant with business and revenue rules, as well as legal terms.
- Manage and respond to various audit requests.
- Research historical legal documentation across various internal departments.
Minimum Requirements:
- Bachelor’s degree in Finance or related field, or equivalent work experience
- Minimum of 3-5 years of demonstrated experience working with contracts
- Advanced skills in MS Office to include PowerPoint, Word and Excel
- Solid understanding of contracts, legal terminology and revenue recognition principles under US GAAP rules
- Strong organizational skills to effectively assist with adherence to deadlines, attention to detail and strong problem solving and decision-making
- Effective at interacting with a wide range of audiences including Sales
- Exceptional interpersonal, oral and written communication abilities
- Strong collaboration skills with the ability to influence and work effectively in a matrix environment to solicit support and resolve conflicts
- Effective problem solver with strong business acumen, creativity, and analytical skills
- Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
MIN: 58K
MAX: 65K
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ABOUT US
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
MORE INFORMATION
As an equal opportunity employer, Verint Systems, Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, sex (including pregnancy, sex stereotyping, gender identity, gender expression, or transgender status), disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status, political affiliation or any other classification or characteristic protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.
For US Applicants