Creative Director

Posted Sep 16

We Are Redefining How People Approach Their Health

Created by the world’s top scientists, our personalised nutrition program is reimagining a fundamental human need – eating well for your own body. Currently available in the US and the UK, ZOE is already helping > 100k ZOE members to adopt healthier habits and live better.

Our work and expertise in biology, engineering, data science, and nutrition science have led to multiple breakthrough papers in leading scientific journals such as Nature Medicine, Science, The Lancet, and more.To learn more, head to Spotify, Apple Podcasts, or Audible to listen to our Science & Nutrition Podcast (with 3 million listens!)

A remote-first, high-growth startup, we are backed by founders, investors, and entrepreneurs who have built multi-billion dollar technology companies. We are always looking for innovative thinkers and builders to join our team on a thrilling mission to tackle epic health problems.

Together, we can improve human health and touch millions of lives. We value inclusivity, transparency, ownership, open-mindedness and diversity. We are passionate about delivering great results and learning in the open. We want our teams to have the freedom to make long-term, high-impact decisions, and the well-being of our teammates and the people around us is a top priority.

We have an exciting opportunity to join the team at ZOE. The Creative Director is responsible for ensuring that all creative requirements are delivered on brand, on brief, on time, and within budget to create impact and support the growth of ZOE in UK and US. The individual should have experience building consumer brands and leading a creative studios of internal and external teams/agencies. The Head of Creative will manage the day-to-day of the creative team, own processes, support prioritisation decisions with stakeholders, align on timelines and generally make sure the team has what they need to do their best work. This role will suit a proactive, determined individual who can effortlessly balance competing priorities in a high paced environment.

You will...

Creative Guidance

  • Oversight of output (brand / content / campaigns) providing creative input on the actual content itself, offering key insights into what is developed and how.
  • Serves as a backstop to agencies or new team members to ensure they understand brand
  • Ensures coherence with all content, branding and messaging aligning to the campaign's mission and objectives.
  • Drives creative excellence and ensures high quality of creative assets

Process Design and Process Management

  • Monitoring, reviewing and filtering all creative briefs, ensuring they are clear and thorough
  • Design and operationalise the process for each major creative format (varied based format type) and differentiated according to scope of concept: new vs iteration
  • Track project timelines and deliverables to ensure on time and to standard
  • Monitoring throughput of creative work whether delivered through internal or external resource against overarching content strategy

Operational Mindset and Measurement

  • Informed by a continuous improvement process to balance demand with supply across skillsets and commercial needs.
  • Proactively surfacing emerging (or future) supply/demand imbalances with ideas on how to mitigate.
  • Enable prioritisation discussions on a regular cadence.
  • Keep an eye on key metrics, ensuring that output is hitting the intended marks needed for success.
  • Budget management and financial optimising.

People and Organisational Leadership

  • Planning and monitoring resource to workflow, booking in freelancers and agency support where necessary, liaising with Heads of Teams to escalate any concerns
  • Motivate, coach and develop team members across sub-disciplines
  • Seamlessly leverage internal teams, freelancers, or agencies, effectively managing relationships of all forms.
  • Clarify priorities and ensure all team members are aligned to these at all times.
  • Proactively identify opportunities to resource through team organisation recognize skill or capacity gaps

Skills include:

  • Prior experience in a similar role
  • Great organisation skills, methodical approach and meticulous eye for detail
  • A self-starter with a positive ‘can do’ attitude
  • Confident liaising with stakeholders, making decisions where necessary and escalating problems or project blockers
  • A love for solving problems and dealing with challenges and changes
  • Collaborative and happy to work with a mix of roles and people
  • Confident negotiator, or an appetite to learn
  • Understanding of design specifications
  • Familiarity with design through a remote based environment co-working design and presentation tools including Figma, Slack, Loom
  • Experience of using software to support asset management and project management
  • An existing network of freelancers/agencies/production partners would be beneficial

What you can expect from us 

Aside from ensuring the industry-benchmark compensation package and providing you with all the hardware and software you need, we have worked hard for our list of benefits to be focused on things that matter to our team members most. 

  • Remote-first - work from home, pop into our London/Boston offices, or work within the EU; you have flexibility to choose your own place of work and work flexibly
  • Stock options - we want everyone to be rewarded for contribution to our growth 
  • Paid time-off - on top of any national / bank holidays, you get 28 days off (25 plus 1 life-event and 2 company-wide reset days) 
  • Enhanced parental leave - adding on to the statutory offering, we know how important it is to be supportive at times that matter
  • Private healthcare and life assurance - flexible options to choose what fits 
  • Health and wellbeing - Employee Assistance Program, Cycle to Work, and more 
  • Pension - paying monthly and offering flexibility to top your pension up 
  • Allocated social, WFH and Growth (L&D) budgets 
  • Plenty of learning and social opportunities 

We continue to build a benefits package that invests in our team members’ long-term personal and professional growth and well-being, adding to this list as it evolves.

Equal opportunities 

We believe that having a truly diverse team where everyone can be their authentic self is the key to our success and we are committed to improving the tech industry for the better. We are passionate about equal opportunities and encourage candidates from any underrepresented backgrounds to apply. We don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. When applying, please let us know of any accessibility requirements you may have for your interviews and we will do our best to accommodate. 

While this position is advertised as full-time, we can be flexible on the specific arrangements and would be happy to discuss part-time, job-share or other flexible arrangements if required.