Customer Agent I: West Coast
Customer Agent I: West Coast - Velocity Black
We’re excited to share that Capital One US has now acquired Velocity Black, a digital concierge company. Take a look at the announcement here.
Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age.
By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.
What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.
Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.
We are looking for someone passionate about customer experience with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious and determined person who wants to take their career in the customer service and concierge space to the next level
General Responsibilities:
- Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and retail.
- Sourcing content ideas to submit to our Content Team on a weekly basis
- Completing end-to-end member requests
What we are looking for:
- Adaptability and multitasking
- ‘Yes first’ mentality
- General knowledge of high end experiences, luxury goods, and restaurants
- Experience working with high net worth individuals and clients
- Entrepreneurial, problem-solving attitude
- Excellent, clear and effective verbal and written communication skills
- Experience in a collaborative and transparent environment
- Ability to work in high-pressure environment with tight deadlines
- Flexible working hours - available to work on evenings and weekends
Basic Qualifications:
- High School Diploma, GED, or Equivalent Certification
Preferred Qualifications:
- At least 1 year of Retail, Sales, or Customer Service experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.