Customer Care Specialist
Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.
Job Description
Looking for: Agents to work remotely for our Van Buren, AR Call Center!
- Start Date: 6/27/2024
- Compensation: $15.00/hr.
- Performance Bonus: Eligible for a $1,500 (additional details below)
What you’ll be doing
Experian is seeking Customer Care Specialists to join our growing Call Center in Van Buren, AR. This is a great opportunity for someone passionate about providing excellent customer service, can interpret and analyze consumers' written or verbal grievances or disputes, and has strong computer skills. An ideal candidate will be resourceful and have the ability to learn quickly and be empathetic with our customers. Additionally, you will:
- Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness
- Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections
- Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area
- Effectively handle escalated customer issues in a professional and timely fashion
Qualifications
High School Diploma or GED
- At least one year of customer service experience
- To thrive in this role, you are comfortable using a computer to perform business functions and can provide clear and concise written and verbal communication to customers
- During training and team meetings, you will be required to be on camera using your computer’s webcam
- Must be able to successfully pass background screening which will include a criminal background check, employment verification, education verification, credit check as well as a drug screen. A reasonable accommodation is available for individuals testing positive when they have been prescribed marijuana for medical reasons, but no accommodation is available for the recreational use of marijuana.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!
If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here