Customer Care Specialist I
We are recruiting a Remote Customer Care Specialist I on behalf of Acuity International, who provides process and technology-based critical services to government and commercial enterprises around the world.
The Customer Care Specialist I is responsible for providing administrative support and exceptional customer service to all Acuity team members on a medical exam or drug screening program within the Occupational Health Services business unit. This role acts as a liaison with examinees and network providers to schedule employment-related examinations and interacts daily with other Acuity team members and provider network partners. Hours may vary to include weekends. Hybrid schedules possible depending on contract.
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Responsibilities
- Coordinate with examinees and network providers to schedule employment-related examinations.
- Follow different protocols for each program. Adheres to program specific protocols, processes, and policies.
- Utilize supporting software to process examinations from scheduling appointments, tracking progress, and recording final status for billing and delivery to the client.
- Works closely with our medical team, examinees, employers, and contracted facilities to ensure the completion of the examination process.
- Contact examinees and facilities to schedule requested examinations.
- Contact providers regarding missing or incomplete examination results.
- File, scan, and retrieve exam results to include laboratory, medical, and final determinations.
- Consistently provides professional, and gracious customer service.
- Processes inbound and outbound phone calls, faxes, email, and mail.
- Handle routine customer inquiries and assess call escalation; redirect calls as needed to the appropriate manager.
- Meet or exceed established standards on a consistent basis for quality, customer service, productivity, and service level guidelines.
- Handles all medical and drug screen results compliant to HIPAA standard practices.
- Other duties as assigned.
Qualifications
- High School Diploma or equivalent
- Computer proficiency in MS Office Suite Apps, Adobe Acrobat, database software, etc. with the ability to toggle between multiple platforms.
- Customer service experience
- Able to work a flexible schedule to accommodate work requirements.
- High level of organization and detail oriented
- Dependability
- Good written and oral communication skills
- Must be able to pass a background check and drug screen.
Benefits & Compensation
Annual/Hourly Salary starts at $16.20.
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About HireMilitary
HireMilitary was founded by Michael Quinn in 2018 to empower and connect service members and their families with meaningful careers.