Customer Experience Analyst
At Connectly we are building a revolutionary e-commerce experience on WhatsApp. Unlike traditional shopping experiences where you have to download an app, or sign up on a website, we allow customers to engage and transact directly within the thread.
By choosing Connectly you will join a VC-backed early-stage startup, work with our world-class team, and experience rapid career advancement opportunities.
About the team: CEO Stefanos was the global Head of Messenger at Facebook. CTO Yandong was CTO of Strava. Other founding members have experience working for Google, Facebook, Uber and other startups.
Responsibilities
- Be the “first line of defense” for leads and customers looking to solve common questions (be agents in Zendesk) [KPI: % leads passed]
- Triage incoming requests and create and monitor tickets [KPI: # tickets created / solved]
- Collect customer feedback and update FAQs (suggestion to Head of Sales) as needed
- Handle reporting of bugs to team and to Meta
Requirements
- English speaker (proficient)
- Knowing portuguese is a plus
- Medium/advanced Excel
$10,000 - $15,000 a year
Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.
We're a remote-first company, but due to the majority of the workforce being in the western hemisphere collaboration hours are generally within the Pacific Timezone working hours range (7 hours behind UTC). We allow you to work from anywhere in the world anytime you prefer, as long as you are able to at least some workdays overlap with 9am - 1pm Pacific time where we have scheduled team meetings and close collaboration hours. (location-specific legal requirements permitting).
We're looking to cultivate a highly creative, motivating, and collaborative environment as we aim to move fast and build quickly. Talk to us if you are interested!