Customer Experience Associate
Customer Experience Associate, US | EST/CST | AUS
About Us:
Bizly is embarking on a groundbreaking journey to redefine the events industry through our venue sourcing and booking tool. We're searching for a dynamic and experienced Customer Experience Associate to help guide our user experience, the core of the Bizly platform.
Role:
The Customer Experience Associate, US at Bizly is a foundational role that will focus on providing the best support experience to our self-service enterprise and independent clients. This role will manage incoming client support communication through a variety of channels and will be responsible for making sure clients are able to get fast, quality answers to their questions.
As a remote member of the Support team located in EST, CST, or Australia they will work closely with the Director of Customer Success and other teams to improve the products and services of the company and relay all relevant information to the right people. This is a client and supplier-facing role, so strong communication skills, both written and verbal, are essential. Client support requires juggling many different priorities and solving complex, and sometimes ambiguous, problems quickly via an online portal. It’s a challenging role but also incredibly rewarding and fun. Plenty of opportunities for growth as the company scales.
Responsibilities:
- Communicate with customers (via custom Bizly portal and phone) to ensure they have a fantastic experience on our platform, Bizly, from providing technical support to guiding them through the sourcing, contracting and payment processes of a meeting
- Partner with venues to ensure timely communication of proposals and provide the best possible value to customers
- Play an integral role in key customers’ day-to-day success on our platform—anticipating questions and problems, and serving as their main virtual point of contact for booking needs
- Contribute to content creation and recommend best practices for clients
- Develop expertise in contracting and compliance guidelines for customers
- Participate in and provide customer service/feedback to help improve the customer experience
- Meet assigned KPIs on a quarterly basis
- Work hand-in-hand with additional remote associates to manage all inquiries
- Take on other duties as assigned
Qualifications:
- 2-3 years of proven customer service experience
- Previous experience developing internal customer training and onboarding programs
- Experience with SaaS customer support and sales a plus
- Familiarity with CRM systems like Salesforce or Intercom
- Proven ability to deal with ambiguity in all client interactions
- Excitement for problem solving with client and suppliers
- Highly professional with excellent communication and active listening skills
- Ability to multitask, prioritize, and manage time effectively
- College Degree preferred
Why Bizly:
By joining Bizly, you'll stand at the forefront of reshaping the events industry through innovation and collaboration. As the customer experience associate, you'll wield a significant impact on our client growth trajectory and play an instrumental role in Bizly's journey of transformation. We foster a dynamic, fast-paced environment that prizes ingenuity, camaraderie, and constant advancement.
If you are an experienced and empathetic customer support professional eager to shape the future of event planning and booking, we invite you to be a driving force in our ambitious vision.
Inclusivity is central to our company, product, and mission. If you’re passionate, dedicated, and unafraid to change the status quo, we encourage you to apply, even if your experience isn’t an exact fit. At Bizly you’ll have the opportunity to grow, space to be yourself, and ownership over your success, not to mention a few perks. It’s an exciting time to get in and make an impact following our massive growth over the past year. Show us what you got!
Our headquarters are in the Bay Area but we are fully remote-friendly.