Customer Experience Representative
Why Clipboard Health Exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.
About Clipboard Health:
Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.
About the Role
The Customer Experience Representative will be instrumental to helping launch new markets at Clipboard Health. Healthcare providers are core to the Clipboard Health marketplace – the Customer Experience Representative is in charge of sourcing and onboarding the first 100 users in a market. There’s no ceiling to what you can achieve in this role – if you’re highly motivated to go above and beyond, a diligent executor and a strong written/verbal communicator, Clipboard Health is the place for you to excel.
Responsibilities
- Generating leads through online platforms and job portals
- Clearly articulating the value proposition of the app to prospective users
- Establishing credibility and rapport with providers, which includes demonstrating a strong understanding of the app
- Being the go-to point of contact for users that need help with onboarding onto the app and booking their first shift
Qualifications
- Bachelor's Degree
- Willingness to hustle / lack of fear
Beyond the basics, what will make you successful:
- Extreme Ownership: the buck stops with you, no matter what anyone else did or did not do. You're self-reliant, and can get things done in the chaos that is an early-stage startup scaling quickly
- Extreme Curiosity: you ask "why" 3-5 times in a row for the same problem, digging and digging and not being satisfied until you truly understand the root cause
- Scrappiness: you look for ways through problems and refuse to let obstacles derail your progress. You bring solutions instead of asking ‘what should I do?’
- Fast Paced: You thrive on moving quickly and are highly adaptable to a market that evolves quickly
Benefits:
- Do great work that matters for customers who could really use your help
- Competitive pay
- Unlimited PTO
- Fully Remote
Salary is based on experience and location.