Customer Experience Specialist
About
CleanChoice Energy, a national renewable energy company that empowers people and businesses to cut emissions and live cleaner, healthier lives, is seeking a Customer Experience Specialist to join the Customer Experience team. This is a unique opportunity to join a mission driven organization transforming the U.S. electricity market by switching homes and businesses to 100% clean, pollution-free energy.
Job Description
This role will be focused on customer support, issue resolution, customer education, and quality assurance. We are looking for someone who has a customer-centric mindset, is empathetic and patient, and has a positive attitude. In this role, you will be responsible for being the voice of the company for all things customer service and sales, leading to mutually beneficial relationships with our clients while striving to find opportunities to generate revenue for the company and increase retention. The ideal candidate is optimistic and professional, focusing on solving problems and doing whatever it takes to make a difference in every customer interaction. This person will report to the Customer Experience Supervisor and will not have direct reports.
Responsibilities
- Customer Support: Provide prompt and courteous customer assistance via phone, email, chat, or in-person interactions to achieve first-call resolution ( FCR)
- Issue Resolution: Investigate and resolve customer inquiries, concerns, and issues efficiently, ensuring a favorable resolution.
- Product/Service Knowledge: Develop a deep understanding of our products/services to effectively address customer inquiries and provide relevant information.
- Documentation: Maintain thorough and accurate customer interactions and transaction records using our CRM system.
- Customer Education: Educate customers on product features, benefits, and best practices.
- Quality Assurance: Ensure that all customer interactions meet or exceed company standards for professionalism and quality.
Qualifications and Skills
- A minimum of a High School Diploma or bachelor's degree is preferred.
- Previous customer service experience preferred.
- Must have excellent communication skills, both written and verbal.
- Strong problem-solving and critical-thinking abilities.
- Must be empathetic and patient when dealing with customer inquiries or complaints.
- Adept at overcoming objections
- Proficiency in using Salesforce and other customer support tools.
- Must have solid attention to detail and organizational skills.
- Bilingual- English and Spanish speaking a plus but not required
Travel
- 100% remote
Work Environment
- 100% remote
Compensation
This position offers compensation commensurate with experience and skills and a robust benefits package.
How to Apply
CleanChoice Energy is an Equal Opportunity Employer. Our staff's diverse, multidisciplinary background drives our success, and we are committed to ensuring that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. To apply, please submit a resume and cover letter via www.cleanchoicenergy.com/careers.
About CleanChoice Energy
Our mission is to transform the U.S. electricity market by switching homes and businesses to 100% clean, pollution-free energy. We are working toward a world free of catastrophic climate change with pure, clean air and abundant renewable energy by providing renewable energy to everyone everywhere.