Customer Growth Specialist
We all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.
We’re looking for a Customer Growth Specialist (CGS) to join our growing team. Our Customer Growth team partners closely with our Account Management team to drive our outbound sales efforts and close deals. As a Customer Growth Specialist, your main responsibilities are to close small upsells in a month and to generate pipeline through multi-channel prospecting including emails, cold calling, video, and social outreach.
This is a Remote opportunity within Canada.
What we're looking for:
- You have 1 or more years of relevant professional experience with selling, prospecting, cold calling, emailing, networking, and researching.
- You have a strong sense of curiosity and can uncover business initiatives and challenges that prospective customers are having. Being an effective problem solver is critical in this role.
- Great communication skills over email, chat, phone and video calls – you’re someone who’s comfortable translating technical terms for customers who find technology confusing or intimidating.
- You are a motivated individual who is driven to achieve goals and who can demonstrate persistence.
- You have a growth mindset and positive attitude.
- It’s a bonus if you have experience in the SaaS industry or have worked within the Security or IT space.
- It’s also a bonus if you have personal experience with 1Password as it will help you quickly gain confidence in this role.
What you can expect:
- You will research and prospect into target accounts with two goals in mind (1) to close small upsells (2) to generate interest and book meetings with the Account Management team.
- Plan and execute campaigns across digital channels to promote engagement, new product solutions and success.
- You will get to know 1Password and what challenges it solves for our customers and users.
- You will leverage an industry-leading software stack in your outbound prospecting, including Salesforce, Outreach, and Linkedin Sales Navigator.
- You will try new things – if something isn’t working, you’ll be encouraged to be creative and to try new tactics and strategies.
What we offer:
We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:
Health and wellbeing
> 👶 Maternity and parental leave top up programs
> 👟 Wellness spending account
> 🏝 Generous PTO policy
> 💖 Company-wide wellness days off scheduled throughout the year
> 🧠 Complimentary Headspace membership
> 🩺 Comprehensive health coverage
Growth and future
> 📈 Employee stock option program for all full time employees
> 💸 Retirement matching program
> 💡 Training budget, 1Password University access, and learning sessions
> 🔑 Free 1Password account (and friends and family discount!)
Flexibility and community
> 🤝 Paid volunteer days
> 🌎 Employee-led DEI&B programs and ERGs
> 🏠 Fully remote environment
> 🏆 Peer-to-peer recognition through Bonusly
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Candidate Privacy Notice
When you apply for a position, refer a candidate, or are being considered for a role at AgileBits, Inc. (dba 1Password, 1Password, we, us, or our), your information is stored in Lever, in accordance with Lever's Service Privacy Notice. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background.
Candidates may also optionally choose to self-identify their race/ethnicity, gender identity, sexual orientation, age, and disability. These answers will help us evaluate our diversity and belonging efforts. You do not have to answer these questions—your answers will not be linked to your name or job application, will not be visible to the hiring manager reviewing your application, and will in no way affect your job application. If you have any questions about the collection or use of this information, please contact [dpo@1password.com].
When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how we use or process your information, or if you would like to ask to access, correct, or delete your information, please contact our privacy team at [dpo@1password.com] or through 1Password Support.