Customer Onboarding Manager
The Opportunity:
Seamless is looking for an Onboarding Manager to join our Activation & Onboarding Team. You'll be the first interaction post-sale with our users to train and onboard them for the first 30 days of their journey as a new paid customer. You’ll also conduct and assist with live training webinars, assist customers with business challenges to adapt to our platform and build relationships with the customer for a lasting positive customer experience using Seamless AI. The Activation & Onboarding Team’s impact on the customer’s journey is crucial for their success and retention.
What you'll get to do every day:
- Take ownership of clients onboarding, implementations and training.
- Build strong relationships with our clients to understand their needs and ensure their success with Seamless AI
- Train customers to build their most time-sensitive workflows and ensure there is a clear understanding of using Seamless in their everyday work .
- Empower customers to meet their goals and challenges
- Present online live webinars, trainings, and one-on-one sessions to educate customers on the features of Seamless AI
- Work cross-functionally with all of customer success teams on improvement projects
- Be the voice of the customer and influence the product development team roadmap repairing bugs and new features.
Apply today if you have:
- 1-3 years of customer success experience
- Excellent written and verbal communication skills
- Team player, able to work alongside several internal teams
- Detailed oriented, Well organized, Sales experience advantage
- Salesforce, Outreach, high density call volume experience advantage
- Ability to learn new technologies quickly and train others
Check out what our employees think about working at Seamless: CLICK HERE
Seamless.AI has been delivering the world's best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work, LinkedIn’s Top 50 Tech Startups in 2020 and 2022, and Purpose Jobs 2023 Best Workplace Culture and Best Work-life balance. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.