Customer Onboarding Specialist
About Checkr
Checkr’s mission is to build a fairer future by designing technology to create opportunities for all. We believe all candidates, regardless of who they are, should have a fair chance to work. Established in 2014 and valued at $5B, Checkr is using technology to bring hiring to the next level. Our People Trust Platform uses machine learning to help thousands of companies modernize their background check process and make hiring safer, more efficient, and more inclusive. Some of our customers include Uber, Instacart, Doordash, Netflix, Compass Group, and Adecco.
A career with Checkr is an opportunity to work with some of the best and brightest minds, disrupt an industry for a better future, and give otherwise overlooked candidates access to employment. Checkr has been recognized in Forbes Best Startup Employers and is a top Y Combinator company by valuation.
As a Customer Success Implementation Specialist you will drive implementations of our Mid Market and Enterprise customers. In this role, you will coordinate cross-functionally across several departments within the Product, Revenue and Operation organizations. Your goal is to educate and enable new customers of our products and services while monitoring their success through activation and implementation rates.
What You'll Do
- Manage dependencies both within and across the company for up to 35 customer deployments simultaneously
- Identify, understand and reenforce customer buying decision throughout the deployment lifecycle
- Coordinate with respective teams as applicable to mitigate and resolve deployment risks
- Communicate and influence on customer execution and delivery
- Oversee the planning, tracking and completion of all project tasks throughout the customer implementation process, including but not limited to:
- Own credentialing, account setup and post solutioning
- Develop and oversee the project deployment, leading implementation meetings, coordinate and monitor progress of customer and handing off to Customer Success/Support
- Coordinate internal resources as required to manage engagement from sales handoff through first invoice
- Drive customer to activate within 60 days and reach 5% of EACV
- Prepare and coordinate client training, help customers to adopt product features and their benefits
- Provide ongoing deployment progress to management using relevant reporting tools and dashboards
- Identify and drive improvement projects to reduce time to value while ensuring high quality output, taking action to notify and solve quality issues
What You Bring
- 2+ years of customer service or customer success experience
- Background Check industry knowledge
- Excellent written/oral/presentation skills; comfortable communicating at multiple levels within an organization
- Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
What you’ll get
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend, home office stipend
One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.
The salary range for this role is $55,803 to $116,150.
Equal Employment Opportunities at Checkr
Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.
Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
#LI-Remote