Customer Operations Coordinator
Compensation philosophy:
Singlefile provides a competitive compensation range for roles that may be hired in different geographic areas where we are licensed to operate our business. Actual compensation is determined by several factors, including but not limited to the level of professional experience, educational experience, skills, and specific candidate location.
About SingleFile:
Companies need to comply with state and local regulations wherever they operate. It’s important, detail-oriented work that must be done. Getting it wrong means penalties, delayed transactions, and even the inability to conduct business in a state. To-do lists, spreadsheets, and email don’t easily get the job done with the accuracy required. The two large service providers that dominate this space overcharge and underperform. SingleFile replaces this administrative burden and gets the job done quickly, easily, and precisely so that companies and their law firms can focus on their business.
About you:
You’re an advocate for the customer and collaborate with the organization to deliver a quality product on the customer’s behalf. You enjoy managing details and timelines and understand the importance of keeping customers informed and on track. You’re comfortable with technology and identifying more efficient ways of getting the job done. You are not afraid of government process and view complexity as a welcome challenge.
We’re creating a new way of managing compliance and we’re looking for someone who can help us deliver an experience that makes our customers say, “WOW.”
In this role, you’ll...
● Engage directly with customers to address their questions and concerns via chat, email, and/or telephone
● Interact with state agencies and our filing partners to fulfill customer orders and confirm state filing requirements
● Maintain and update new customer accounts and troubleshoot account issues
● Work with Product, Engineering, and Finance to coordinate solutions for customer needs
● Organize and manage a large number of tasks
● Act promptly to situations and events that require a quick response or turnaround
This job might be for you if you ...
● Have spent time in the corporate legal world or managing compliance for companies
● Thrive on getting it right for the customer
● Revel in the details while adhering to tight deadlines and customer concerns
● Are comfortable balancing several ongoing tasks and managing priorities
● Maintain a calm, composed manner when customers are stressed, impatient or require lots of hand-holding
● Your confidence shows in your verbal and written communication skills, including excellent grammar and proof-reading
● Have spent time in the corporate legal world or managing compliance for companies
● Are a self-starter with enthusiasm who can work independently with minimal oversight on projects but is a team player and can support projects when needed
● Willing to roll up sleeves (no job too big, no job too small)
To learn more about SingleFile please visit us at: www.singlefile.io
Nice to haves …
● Proficiency with Google Workspace and comfortable learning new technologies
● Familiarity with market customer success tools and related software systems
We are an equal opportunity employer and highly value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected classification.