Customer Outreach Specialist
For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
Position Summary:
Reporting to the Customer Outreach Manager, the Customer Outreach Specialist will contact customers to assist them with strategic migrations and/or integrations. They will also need to work with multiple internal teams such as Finance, Network Activations, Go-To-Market, and more.
Position Location:
Position is open to Head Office, Mississauga, or Remote USA/CAN candidates.
Key Responsibilities:
· Contact customers by phone and email to communicate key impending changes they need to be aware of and/or take action as result of
· Where the identified contact is no longer valid, follow the steps to identify a new contact
· Support Customer Success Managers and/or sales with any customers who need to manually sign a contract either via Adobe Sign or wet signature
· Explain simple technical workflows to customers
· Diligently track all activity towards program goals
· Work cross functionally with other teams to ensure requests are processed in a timely manner
· Identify and implement process improvement and efficiency
· Assist with data gathering and research
· Investigate root cause behind data quality issues
Skills/Qualifications:
· Advanced Excel/database skills
· Experience with Salesforce and NetSuite
· Strong analytical skills preferably within a B2B environment
· Excellent written and verbal communication skills
· Strong relationship building/management skills
· Project Management experience a definite asset
$24 - $27 an hour
Contractors at PointClickCare earn an hourly rate, benefits and paid vacation are not included for this role. Hourly rate will be between $24-$27 an hour. Your recruiter can share more information during the hiring process.
Contractors at PointClickCare earn an hourly rate, benefits and paid vacation are not included for this role. Hourly rate will be between $24-$27 an hour. Your recruiter can share more information during the hiring process.
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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
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