Customer Reference Marketing Manager
Headquartered in New York City, Dataiku was founded in Paris in 2013 and achieved unicorn status in 2019. Now, more than 1,000+ employees work across the globe in our offices and remotely. Backed by a renowned set of investors and partners including CapitalG, Tiger Global, and ICONIQ Growth, we’ve set out to build the future of AI.
More than 500 companies worldwide use Dataiku, bringing together experts from across their organizations to build AI into their daily operations. For example, in an insurance company, data scientists collaborate with actuaries, while in a manufacturing company, data scientists collaborate with process engineers. We have extraordinary customers that love Dataiku and we want to find ways for them to share their transformative stories with the world. To help us do this, we are looking for an experienced customer reference marketing manager who excels at turning enterprise customers and their impressive outcomes into public, consumable stories.
This is a new position that has the potential to make a huge impact on the marketing team and the entire company. This role will need to find new and creative ways to establish, manage and grow a customer reference program that supports the (public/external) marketing goals for the year.
This role can be remote, but the person must be open to traveling internationally.
Job Expectations
- Establish what exceptional external customer advocacy looks like.
- Responsible for working with the marketing and customer success teams to determine marketing needs and source/curate customer advocates for PUBLIC marketing and speaking opportunities (examples include: field events, press releases, industry analysts calls, marketing collateral and webinars).
- Manage the lifecycle of sourcing customers to participate, helping to liaise on the opportunity, prepping them for the opportunity, potentially helping on-site, following up with a thank you, and entering/sharing all data and new resources back to the team.
- Help define customer reference metrics/goals/benchmarks and track/report progress against them.
- Foster and promote long-term, mutually beneficial customer relationships that respect our customer’s time and effort while maximizing the positive impact of their engagement to them, their organization, and Dataiku.
Qualifications
- 7+ years of experience in customer reference marketing or related field
- Proven ability of managing public references with enterprise customers
- Strong relationship-building and communication skills
- Executive presence
- Excellent project management and organizational skills
- Ability to work effectively in a team environment
- Experience with CRM and marketing automation systems (Salesforce, Asana, Airtable) not required but desiered
- Familiarity with sales and marketing processes and techniques
- Bachelor's degree in marketing, business, or related field preferred
About Dataiku:
Dataiku is the platform for Everyday AI, systemizing the use of data for exceptional business results. By making the use of data and AI an everyday behavior, Dataiku unlocks the creativity within individual employees to power collective success at companies of all sizes and across all industries. Don’t get us wrong: we are a tech company building software. Our culture is even pretty geeky! But our driving force is and will always remain people, starting with ours. We consider our employees to be our most precious asset, and we are committed to ensuring that each of them gets the most rewarding, enjoyable, and memorable work experience with us. Fly over to Instagram to learn more about our #dataikulife.
Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com