Customer Relations Specialist
Company Description
Be part of the journey!
Our mission is to be the preferred airline of our customers and our team.
Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism. We have also won the title of world's best leisure airline several times over. And this is just the beginning.
Want to join us? As soon as you're hired, you'll enjoy travel privileges to discover the world. You'll also have the opportunity to work in a modern, inspiring environment.
Benefits
- 3 weeks annual vacation
- 5 floating vacation days
- Group insurance
- Employer's RRSP/DPSP contribution
- Possibility of career development within the company
- 2 confirmed passes + unlimited standby travel (upon hiring)
Job Description
- Opens all customers claims received by telephone or in writing and manage all correspondence being connected to the claims;
- Send copies of customers claims to the various suppliers and departments concerned to obtain their version of the events;
- Answer any written or verbal request, before, during or after customer’s trip, in accordance with specified deadlines established and in respect of the industry regulations and the policies and the procedures of the company;
- Analyze customer claims and investigate incident circumstances;
- Submit settlement proposals and negotiate settlements.
Qualifications
- Minimum of 3 years of experience in complaint management and customer service;
- Bilingual (written and spoken);
- Good analytical skills and empathy;
- Able to work under pressure;
- Organization and time management skills;
- Detail oriented;
- Good writing skills;
- Knowledge of travel industry, an asset;
Other informations;
- Full time position
- Telework available
- First week of training in the offcie
- Salary starting at 40 505$/year.
Additional Information
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#LI-Hybrid
Employment Equity
At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.