Customer Renewal Specialist
Description
Customer Renewal Specialist
Remote - United States
The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
For more information about Anthology and our career opportunities, please visit www.anthology.com.
The Anthology Global Renewals team is focused on partnering with our internal field team and our strategic partners to secure long-term relationships with our clients with a focus on improving our client’s experiences with Anthology and expanding on the broad range of innovative products/services which will deliver continuous improvement in their learning ecosystem. As Customer Renewal Specialist, you will support our North America business segment.
Primary responsibilities will include:
- Acting on behalf of Anthology as the primary sales interface for renewals with our partners and clients
- Working with the internal account management and sales teams to develop and deliver win/win proposals which incorporate product/service expansion opportunities
- Partnering with internal cross-functional team on pricing, quoting, and processing renewal contracts
- Managing portfolio for the respective business unit, with the aim of achieving 100% on-time renewals and increasing retention rates
- Collaborating with Account Executives and Client Success Managers to identify client account health risks and proactively incorporating mitigation strategies as part of renewal activities
- Contributing to and assisting in executing the larger Anthology renewal strategy in alignment with Anthology’s corporate strategies
- Coordinating and providing regular updates on status and forecasts to business segment leader and other senior business leaders
- This role requires approximately 25% travel
The Candidate:
Required skills/qualifications:
- 2-5 years of experience in consultative selling, renewal management, and relationship management in an enterprise/solution and/or technical sales environment
- 2-5 years of experience working with, building relationships with, and executing transactions through partners
- Highly developed client service and client satisfaction focus
- Experience operating within a fast-paced, multi-disciplined virtual team
- Excellent oral and written communication skills and presentation skills
- Fluency in written and spoken English
Preferred skills/qualifications:
- Bachelor's degree
- Strong knowledge of the higher education and e-Learning sectors
Pay range is $54,500 - $58,500/year depending upon experience. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.