Customer Service Advisor
Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.
IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
This position is part of the Customer Service & Support team located in the United States of America and will be a fully remote position. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things!
Shift Schedule: 9:00AM - 6:00PM Monday - Friday
In this role, you will have the opportunity to:
- Field customer inquiries leading up to and after order placement to provide a positive customer experience. Evaluate the customer’s issue and navigates between multiple systems to accurately serve customers and provide informed responses. Provide pricing and/or account information upon request to ensure customers are able to make informed decisions regarding their purchase.
- Resolve complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting resolution to the customer’s satisfaction.
- Demonstrate channel versatility and aptitude on multiple customer communication channels.
The successful candidate will possess:
- Demonstrated proficiency with computer skills (including Microsoft Office applications and proficiency in typing)
- Demonstrated ability to communicate effectively, both orally and in writing, to customers and colleagues, and ability to maintain a high standard of courtesy and cooperation with co-workers and customers, including ability to accept responsibility and accountability for the direction, control, or planning of an activity
The essential requirements of the job include:
- Associate’s degree in business, life science, or a related field with at least 1-2 years of customer service experience
It would be a plus if you also possess previous experience in:
- Bachelor’s degree in business, life science, or related field
- Previous experience in a customer-facing role
- Previous experience with SAP or Salesforce
At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDT can provide.
The hourly range for this role is $20.00 - $23.00 per hour . This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.