Customer Service Advisor (Thai Speaking)
Description
Libertex Group Overview
Established in 1997, the Libertex Group is an international powerhouse with over 25 years of financial markets expertise.
Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of Libertex, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.
Libertex is the Official Online Trading Partner of FC Bayern and Tottenham Hotspur, bringing the exciting worlds of football and trading together.
The Libertex Group in Numbers:
- 25+ Years of fintech experience
- 3M+ clients worldwide
- 700+ employees
- 40+ international awards (for Libertex)
- 300+ tradable assets (through Libertex)
The Libertex Group is constantly driven by a single passionate purpose – to tirelessly work on developing amazing fintech for people who simply want to have ‘more’ in their lives.
Job Overview
As a Customer Service Advisor, you will provide support to clients worldwide through live channels, such as phone, chat and email. Your responsibilities will include handling customer inquiries, assisting with account-related tasks, resolving technical issues, and maintaining client records. You will collaborate with other departments to address customer concerns, promote products and services, and strive to deliver a high level of customer satisfaction while achieving targeted results as part of a team effort.
Main Responsibilities
- Assist clients worldwide through live support
- Answer emails, assist with opening of accounts, amend existing accounts, maintain client records
- Demonstrate impeccable telephone etiquette
- Handle back office queries
- Support clients with technical and troubleshooting issues
- Report to the management
- Deal with other departments to resolve issues
- Provide all relevant information to clients regarding documents and materials
- Handle client inquiries appropriately and ensure that high level of service is provided
- Promote available products and services to clients
- Develop and maintain excellent relationships with prospective and existing clients
- Contribute to the team effort by achieving targeted results
Requirements
- Degree in Business Management or any other field is a plus
- At least one year of experience in Customer Service role
- Native in Thai and fluent in English is a must
- Knowledge of any other language will be considered an advantage
- Excellent spoken and written communication skills
- Ability to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Previous experience with Crypto will be considered as an advantage
Benefits
- Work remotely whilst being part of a global team
- Udemy Business unlimited membership
- Professional and personal development opportunities in a fast-growing environment