Customer Service Agent-Late shift
Description
We are looking for a customer-oriented service agent with a high level of Spanish and English. A customer service agent, or CSA, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSAs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
This position is for a temporary job (3 months) renewable in another 3 months, then 6 months, up to a year and we offer you an indefinite contract.
A little bit about us
Leadtech has been fostering and developing innovative digital businesses across several industries since 2009. It has since then expanded to a team of over 500 committed employees working all over Spain. We are thrilled to have more than 23 nationalities working together and very proud to see that our products and services are enjoyed by millions of users monthly around the globe. #LifeAtLeadtech
How will you make a difference
- Handling incoming emails
- Solving both routine problems and complex customer inquiries
- Complaint handling
- Use defined procedures for responding to our customers
- Report errors and improvements discovered in the website
Requirements
What will make you stand out from the crowd:
- Proven customer support experience or experience as a client service representative.
- Familiarity with CRM systems and practices.
- Client Orientation and Detail Orientation.
- High level of commitment to the project once enrolled.
- Autonomy to self organize your daily tasks.
- Proficient level of English and Spanish (written and spoken)
- Own computer and a good internet connection to work from home
- Availability to work on weekends
Benefits
- Competitive salary
- Part-time (25 hours a week), permanent contract
- 15 days of vacation
- Remote work to help you balance between work and your personal life
- Affordable Connectivity Program
Location
You will work from the comfort of your home in Colombia.
Our headquarters is located in Barcelona (Spain) and we have all the tools to work together with collaborators in different countries around the world.
The personal data you provide will be processed in order to manage your candidacy for the corporate selection processes that fit your profile. If you wish, you can exercise your rights of access, rectification or cancellation by writing to our address (Avenida del Maresme, 44-46 08918 Badalona) or to the email address protecciondedatos@LeadTech.com, attaching to your request a document that can validate your identity.