Customer Service Coordinator II

Posted Jun 13

SUMMARY

As part of the Ryder team the coordinator will handle a variety of tasks including handling incoming call volumes, researching Ryder invoices, explaining charges, comchecks and communicating with external field personnel to close Salesforce cases within 2-day service level agreement (SLA).

ESSENTIAL FUNCTIONS

  • Handle incoming calls.
  • Solve problems and investigate/resolve a variety of issues and requests.
  • Enter call cases into Salesforce.

ADDITIONAL RESPONSIBILITIES

  • Performs other duties as assigned.

EDUCATION

  • H.S. diploma/GED

EXPERIENCE

One (1) year or more experience Truck industry experience

One (1) year or more experience working with customers

SKILLS

  • Strong verbal and written communication skills.
  • Detailed oriented with excellent follow-up practices.
  • Ability to drive multiple projects to successful completion.
  • Ability to work independently and as a member of a team. Able to work with minimal supervision. Operate effectively as part of a team in a call center environment. Adhere to departmental goals and metrics.
  • Strong verbal communication and listening skills.
  • Demonstrates a high level of accuracy, even under pressure. Handle stressful situations and high call volumes
  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
  • Flexibility to operate and self-driven to excel in a fast-paced environment.
  • Capable of multi-tasking, highly organized, with excellent time management skills.
  • Detail oriented with excellent follow-up practices

KNOWLEDGE

  • Good command of the English language; advanced level.
  • Knowledge of systems and tools (FIS, Carms, Salesforce, etc.); intermediate level; preferred.
  • MS Office & Windows; intermediate level.

TRAVEL

No

Applicants from California, Colorado, Connecticut, Hawaii, New Jersey, New York, Washington State:

Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc.

The pay range for this role is $17-$20 an hour based off experience.

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan

Job Category: Customer Service

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.