Customer Service Manager
Description
Libertex is an international financial services group specializing in online trading and investment. It was founded as a brokerage firm in 1997 and has since grown into a diverse group of companies, brokers, dealers, educational and IT-development centers which allows the group to operate globally, target 27 countries and serve clients from 120 countries.
Through its proprietary mobile and online trading platforms, Libertex offers trading in Forex, crypto, stocks, CFDs, futures, funds and indices.
The company has received more than 100 international awards and recognitions including, most recently, being named “Best Trading Platform 2020” by World Finance Magazine and “Best FX Broker Europe 2020” by Forex Report.
The Group continues to build upon this foundation and invest in emerging opportunities. As Libertex moves into the future, it will continue to invest in human resources, technology, and infrastructure enabling it to continue being a leader in the financial services industry.
Customer Service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. They also help customers understand the product and answer questions about trading positions.
What will you do:
- Assist clients worldwide through live support
- Answer emails, assist with opening of accounts, amend existing accounts, maintain client records
- Demonstrate impeccable telephone etiquette
- Handle back office queries
- Support clients with technical and troubleshooting issues
- Report to the management
- Deal with other departments to resolve issues
- Provide all relevant information to clients regarding documents and materials
- Handle client inquiries appropriately and ensure that high level of service is provided
- Promote available products and services to clients
- Develop and maintain excellent relationships with prospective and existing clients
- Contribute to the team effort by achieving targeted results
Requirements
Key Skills Required:
- Higher education in Linguistics or a related field
- Previous experience in a similar position will be considered an advantage
- Excellent knowledge of Spanish and English (mandatory)
- Knowledge of any other language will be considered an advantage
- Excellent spoken and written communication skills
- Ability to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Experience in the Crypto space will be considered an advantage
Benefits
- Work in a dynamic and fast-paced international company
- Competitive salary
- 21 working days of annual leave plus public holidays
- Fun and friendly professional environment
- Excellent training and development opportunities
- Rapidly expanding global footprint