Customer Service Representative 3
Full Job Description
JOB DESCRIPTION AND POSITION REQUIREMENTS:
The Pennsylvania State University is seeking a Customer Service Representative to execute safety procedures, promote products and services and accommodate changing business needs. This position will be responsible for:
- Serve as customer service representative for University Health Services (UHS)
- Process sales through register and computer operating systems and post charges to student accounts
- Communicate and solve problems for a diverse customer base in person, by phone, email, fax, or regular mail
- Investigate and resolve unusual situations or concerns regarding patients accounts
- Execute operational procedures in support of safe work practices
- Report equipment malfunctions and repairs as necessary
- Assist in review of departmental policies and procedures
- Communicate with various departments within UHS in order to accommodate changing business needs
- Assist in promoting products and/or services to internal and external customers
- May supervise, train and direct the work of others
- Assist with the financial administration of the department including cost containment and maximization of revenue by promoting internal services
- Manage reports and resolve issues with our Third Party Management Service System.
- Review and return payments as needed.
- Resolve billing issues.
- Review monthly statements.
This position typically requires a High School Diploma or higher and 5+ years of related experience or an equivalent combination of education and experience .
This position requires the following clearances: PA State Police Criminal Background Check, PA Child Abuse History Clearance, and Federal (FBI) Fingerprint Criminal Background Check
The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission.
CAMPUS SECURITY CRIME STATISTICS:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .
Employment with the University will require successful completion of background check(s) in accordance with University policies.
EEO IS THE LAW
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applications without regards to race, color, religion, age, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Penn State Covid-19 Vaccination or Testing Requirements
Penn State is committed to the health of our local and global communities. As a condition of employment, all employees are required to comply with COVID-19 vaccination or testing requirements. Click on Penn State Covid-19 Vaccination or Testing Requirements to learn about the requirements as well as general COVID-19 information at Penn State.