Customer Service Representative
In ACL Tech we are seeking a highly skilled Customer Service Representative to join our talented team! Join our talented team and enjoy a market-competitive salary. You'll work alongside a passionate, professional team committed to delivering exceptional results. Don't miss the opportunity to work with our US client.
We provide USD Payment!
Job Summary:
As a Customer Service Representative, you'll be the frontline voice of our company, providing exceptional assistance to customers via incoming calls, outbound campaigns, email correspondence, and live chat interactions. Your primary responsibility will be addressing customer inquiries, facilitating registrations, assisting with housing arrangements, and handling lead retrieval needs. You'll uphold company policies, maintain accurate records of interactions, and identify opportunities for upselling products and services. Additionally, you'll collaborate with team members to ensure consistent delivery of superior customer service while meeting and exceeding call center metrics.
Responsibilities
- Answer incoming calls promptly and professionally, addressing customer needs such as registration, housing, and general inquiries.
- Initiate outbound calls for various campaigns, adhering to established protocols.
- Provide accurate and timely information to clients, delegates, and exhibitors via phone, email, and live chat.
- Document all customer interactions and transactions according to standard procedures, identifying trends and escalating issues to management as needed.
- Recognize and capitalize on upselling opportunities to enhance customer experience and company revenue.
- Maintain proficiency in utilizing software, databases, and tools required for efficient customer service delivery.
- Collaborate with team members to ensure consistent adherence to call center metrics and service standards.
- Perform other duties as assigned by management.
Requirements
- High school diploma or equivalent; CEGEP/college degree preferred.
- 1-3 years of experience in a call center or customer service environment.
- Proficient knowledge of customer service principles and practices.
- Strong computer skills, including proficiency in MS Office and other relevant applications.
- Excellent data entry and typing skills (40-60 WPM).
- Bilingual proficiency in English and French or English and Spanish.
- Superior verbal and written communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Service-oriented mindset with exceptional active listening skills.
- Strong team player with a willingness to assist others.
Desired Skills
- Patience and friendliness in interacting with diverse customers.
- Ability to troubleshoot issues and provide clear directions.
- Flexibility and adaptability in a fast-paced environment.
- Knowledge of telephone etiquette and proper call-handling procedures.
- Excellent time management and stress management skills.
- Experience with computer applications such as Atlassian and data entry software.
Explore a career with us, where innovation meets expertise. Join ACL's team of specialists and contribute to shaping the future of technology. For over 30 years, we have been providing the best of the best in Latam to Canada and the US, showcasing our experience and expertise in the field.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you're interested in this exciting opportunity, please submit your resume soon.
We're looking forward to hearing from you!
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