Customer Service Representative
Job Responsibilities
- Willing to work on cyclical schedules
- Responding to customer’s inquiries via email and live chat in relation to products and services
- Gather customer information, analyze the concern, and assist the customer
- Update internal CRM and documentation
- Resolve customer issues/complaints within the set SLA using the right processes and procedures
- Report problems related to customers, operations, tools, and/or system hardware/software
- Evaluate and identify opportunities for process improvements
- Performs other duties and responsibilities as assigned
Other Requirements
- 1-4 years of customer service experience
- With equipment and a stable internet connection to work from home
- Willing to work in Mandaluyong City (if required)