Customer Service Representative
Description
Snapshot of the role:
The customer service representative is responsible to answer a high volume of inbound customer service calls related to many different requests/needs, including work order creation, contract/coverage questions, billing inquiries, OSA, and status updates on service requests.
Core Responsibilities:
- The ability to answer a high volume of inbound customer service calls relating to many different requests/needs, including work order creation, contract/coverage questions, billing inquiries, OSA, and status updates on service requests
- Make outbound follow-up calls to respond to and resolve customer service issues
- Discussing covered and non-Covered Items on a phone call including non-covered/out-of-pocket costs
- Handling escalated calls with the ability to de-escalate as needed
- Sending out 2nd opinions when appropriate
- Sending out recalls when needed
- Follow processes and procedures to ensure customer service requests achieve a resolution
Requirements
- At least College level is encouraged to apply
- 1 year customer experience in BPO Voice - Customer Service experience required
- Above average when it comes to English communication skills
- Must be good when communicating through email
- Expert in multitasking ยง Must be good in handling escalation calls
Benefits
- Competitive salary
- Medical and Dental Insurance (With free dependents)
- Group life insurance
- Paid time off (PTO) such as sick days and vacation days
- 13th Month Pay
- Outstanding career growth
- Career growth opportunities
- Passionate, energetic & innovative work culture
- Friendly team driven environment
- Skills and experience development