Customer Service Representative

Posted Apr 23

Description

Snapshot of the role:

The customer service representative is responsible to answer a high volume of inbound customer service calls related to many different requests/needs, including work order creation, contract/coverage questions, billing inquiries, OSA, and status updates on service requests.

Core Responsibilities:

  • The ability to answer a high volume of inbound customer service calls relating to many different requests/needs, including work order creation, contract/coverage questions, billing inquiries, OSA, and status updates on service requests
  • Make outbound follow-up calls to respond to and resolve customer service issues
  • Discussing covered and non-Covered Items on a phone call including non-covered/out-of-pocket costs
  • Handling escalated calls with the ability to de-escalate as needed
  • Sending out 2nd opinions when appropriate
  • Sending out recalls when needed
  • Follow processes and procedures to ensure customer service requests achieve a resolution

Requirements

  • At least College level is encouraged to apply
  • 1 year customer experience in BPO Voice - Customer Service experience required
  • Above average when it comes to English communication skills
  • Must be good when communicating through email
  • Expert in multitasking ยง Must be good in handling escalation calls

Benefits

  • Competitive salary
  • Medical and Dental Insurance (With free dependents)
  • Group life insurance
  • Paid time off (PTO) such as sick days and vacation days
  • 13th Month Pay
  • Outstanding career growth
  • Career growth opportunities
  • Passionate, energetic & innovative work culture
  • Friendly team driven environment
  • Skills and experience development