Customer Service Representative
Description
As a Customer Service Representative at Jetti Resources, you will play a crucial role in ensuring customer satisfaction and retention. You will handle customer inquiries via phone, email, and mail, providing information about our products and services. This role offers a unique opportunity to be part of a cutting-edge company that is redefining the future of copper extraction.
Key Responsibilities:
- Handle customer interactions via phone, email, and mail.
- Process requests for quotations, order entry, and product questions from customers.
- Ensure accurate order entry and timely feedback to customer inquiries.
- Research and resolve complaints to ensure customer retention and satisfaction.
- Serve as a role model for peer group and new hires.
- Monitor and review performance to operational metrics, order processing, and service level reporting.
- Suggest cost reduction opportunities or efficiency gains in all aspects of Customer Service transactions and activities.
- Other duties as assigned.
Salary Range: $95,000 - $115,000 annually (commensurate with experience)
Requirements
- 1+ years' experience in customer service or related field required.
- Excellent listening skills and the ability to empathize with customers.
- Thorough, organized, and systematic in approach to work.
- Strong verbal and written communication skills.
- Skilled at establishing and maintaining effective working relationships.
- Ability to manage self in a fast-paced business environment.
- Moderate to advanced skills in technology.
- Bachelor's degree in a related field or equivalent experience.
- History of successful customer service roles.
- Professional maturity, integrity, and a positive attitude.
- Strong ability to work well under pressure.
- Passionate, adaptable, customer-focused, and teamwork-oriented.
- Strong sense of urgency and accountability.
Benefits
- Competitive benefits, including: medical, dental, vision, life, STD & LTD insurance options, FSA, 401(k), and Profit Sharing.
- Career Growth.