Customer Service Representative
Job Description
The Customer Service Representative is responsible for acting as the primary point of contact for customers, ensuring a timely and professional response to incoming customer calls and orders. You will answer incoming customer calls in a prompt and professional manner, and will communicate effectively with customers to ensure accuracy and quality of customer account information and customer order data. You will also demonstrate the ability to effectively maneuver through appropriate system screens, utilize available department tools and information, and request assistance as needed.
Job Details:
Customer Service Representative
Work from home
Shifting Schedule
*We are looking for someone who is amenable to work on any shift.
Responsibilities
· Acts as the primary point of contact for customer orders, ensuring a timely and professional response to incoming customer calls/orders.
· Answers incoming customer calls in a prompt and professional manner.
· Communicates effectively with customers to ensure accuracy and quality of customer account information and customer order data.
· Demonstrates the ability to effectively maneuver through appropriate system screens, utilize available department tools/information, requesting assistance as needed.
· With supervision and coaching, learn how to develop and ask open-ended questions and use effective listening skills to obtain information from the customer.
· Demonstrates cross-selling and up-selling skills, maximizing all sales opportunities.
· Effectively utilizes feedback from call monitoring to continuously improve performance in providing one to one service to the individual customer.
May perform other related duties as required
Qualifications:
· At least 2 years' experience in a customer service role
· Experience with Sales/Order processing
· Ability to type 30 words per minute and perform data entry accurately.
· Working knowledge of Microsoft Office applications.
· Excellent customer service skills.
· Excellent communication skills (written and oral) with the ability to communicate effectively.
· Strong organizational skills and attention to detail sufficient to respond to call volumes that require quick analytical and supportive responses.
· Ability to retain information and utilize critical thinking skills.
Ability to balance multiple work assignments and adapt to a changing work environment