Customer Service Representative
Description
Web Scribble is the market leader in job board software that helps associations and nonprofits worldwide. The company is in a high-growth phase and recently named one of Inc5000’s fastest growing companies in the United State. We have expansion plans that make this opportunity very attractive to customer support professionals who want to contribute to our growth.
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Respond to customer questions in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Follow up with customers to ensure their questions issues are resolved
- Share feature requests and effective workarounds with team members
Requirements
- Bachelor's Degree or equivalent technical training and professional work experience
- Customer service experience
- Possess strong time and priority management skills and is able to meet and manage deadlines
- Exceptional verbal and written English communication skills
- Able to concentrate on multiple problems at once
- Ability to answer the phone, listen actively, and relay information
- Ability to learn and follow all customer service procedures and policies
- Customer-focused for positive customer experience and resolution
Benefits
- Opportunity to be a part of a fast-growing technology company with award-winning solutions
- Clearly laid out and communicated progression and promotion plan
- Competitive compensation.
- Comprehensive health benefits package.
- 401(k) plan with employer match.
- Healthcare and dependent-care flexible spending account.
- Company culture that recognizes its employees.
- Room for growth and development and management that cares about your professional growth and will help you achieve your goals.
Web Scribble is an equal opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.