Customer Service Representative
Description
Whizz is an NYC-based mobility company on a mission to help the fast-growing and underserved segment of gig workers acquire and use expensive electric vehicles to boost their profits when traditional financing is not an option. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options that are designed to democratize access and drive success for our customers. Our ultimate goal is to make transportation for delivery drivers as seamless and hassle-free as possible, so they can focus on what matters most: delivering top-quality service to their customers.
Why we’re seeking a Customer Service Representative:
As Whizz continues to grow, we are expanding our Customer Service team. As a key member of our team, you will be responsible for ensuring that our customers receive the best possible experience. You will play a critical role in driving customer satisfaction by providing timely and effective support to our customers. If you are a self-starter with a passion for customer service, we'd love to hear from you.
Responsibilities
- Handle a high volume of incoming calls and customer inquiries
- Build strong relationships with customers to increase loyalty and satisfaction
- Accurately record customer interactions and transactions
- Troubleshoot and resolve customer problems by clarifying the issue and selecting the best solution
- Process orders and handle customer requests in a timely and efficient manner
- Maintain and update customer databases
- Convert leads to customers through exceptional customer service
- Provide support through phone calls, emails, and chats
- Upsell and cross-sell product offerings to customers
- Collaborate with other departments, including legal, IT, and marketing, to ensure the best possible customer experience
Requirements
- Fluency in English is required.
- Strong communication and interpersonal skills.
- The ability to work on the EST time zone schedule.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Excellent problem-solving and conflict resolution skills.
- Previous experience in customer support and knowledge of CRM systems is an advantage.
What we offer
- $800/month base salary plus up to $200/month performance bonus.
- Flexible 5-day work schedule from 9 am to 6 pm EST, allowing for choice of workdays.
- The opportunity to work remotely.
- Ongoing professional development and training opportunities to further advance your customer service skills and career growth.
- Opportunity to work in a dynamic and innovative startup alongside highly skilled professionals.
We are committed to providing our employees with the resources and support they need to succeed in their roles, and we strive to foster a positive and inclusive work culture that values diversity, creativity, and collaboration. We do not discriminate against anyone on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. Join our team and help us revolutionize the delivery industry with sustainable and accessible last-mile transportation solutions.
Contact: To apply for the position, please send your CV to hr@getwhizz.com (Olha)