Customer Service Representative

Posted Jul 4

We are hiring Customer Service Representatives to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

Duties and Responsibilities:

Responding promptly to customer inquiries.
Communicating with customers through various channels.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.

Requirements and Qualifications:

1-2 years proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
PC or laptop with a processor that is at least 8GB RAM, Intel Core i3 or equivalent, and Windows 10 (for both primary and backup equipment)
Stable internet connection (LAN or Fiber), internet backup such as Pocket WiFi or Mobile Hotspot
Ability to work the graveyard shift from 11:30 PM to 8:30 AM Philippine Time
High School graduates(old curriculum) are welcome to apply apply
Ensure customer satisfaction and provide professional customer support.

Perks & Benefits:

20k salary/month
Permanent WFH set-up
Performance based salary increase upon regularization | Annual Increase | Incentives
HMO after 6 months
PTO credits (Sick leave/Vacation leave/Mental Health sick leave/Birthday leave)
US Holidays and Philippine Holy Week observed