Customer Service Representative I

Posted Jul 9

Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high-quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Summary:

This position involves working as a team with other Customer Service Representatives to service SelectQuote Auto & Home’s clients and maximize the number of in-force policies and ensure a smooth transition to SQAH. CSRs providevital customer service and assist with carrier follow-ups when needed. This position requires extensive telephone work, excellent communication, and complement the sales process by handling objections, reinforcing the buying decision and persuading clients to return their paperwork.

In addition, a CSR is responsible for interacting with newly enrolled clients andotheroperational units within SQAH to ensure efficient on boarding of newly acquired insurance products. This role is designed to ensure client satisfaction, reduce rapid disenrollment, direct client inquiries where appropriate, protect core agents from dealing with post-enrollment issues, and redirect SQAH clients to products within other company platforms where appropriate (e.g. Senior, Home and Life Insurance).

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Duties/Responsibilities:

  • Manages cases using the Contact Management System.
  • Manages a high volume of voicemails and e-mails.
  • Answers client phone inquiries about their policies.
  • Assists insurance carriers’ phone and e-mails about the status of follow up information and items needed.
  • Sorts and processes the mail.
  • Calls new clients at specific intervals to prepare them for their specific carrier approval process.

Required Skills/Abilities:

  • Appropriate skills/traits, relevant work or educational experience
  • Excellent oral and written communication skills
  • Exceptional follow through
  • Good phone manners and professional etiquette are a must  Detail oriented
  • Strong work ethic
  • Customer service oriented
  • High energy level
  • Team player
  • Ability to make sound judgments and decisions
  • Ability to work with minimal supervision
  • Demonstrates initiative, discretion, and integrity
  • Basic familiarity with computers
  • Willingness to learn

Education and Experience:

  • College degree preferred
  • Holds or is willing to obtain a property and casualty license
  • P&C license preferred
  • 6-18 months P&C experience desired
  • Experience with SelectCare preferred (for internal associates)

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

  • Service: We create positive customer experiences.
  • Entrepreneurship: We create, innovate, & take risks.
  • Leadership: We build & invest in high-performing teams.
  • Empowerment: We embrace a changing environment.
  • Courage: We challenge the status quo & drive continuous improvement.
  • Teamwork: We help, support, & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits:

It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.

Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location.