Customer Service Specialist
Do you want to join the largest provider of supplemental insurance in the nation!? This is your opportunity! We are seeking full-time, customer focused individuals who have a passion for providing an outstanding service experience to join our award winning Client Account team. This position is 100% REMOTE (MUST be able to work EST hours) so we do expect it to move fast! What you will get:
- Weekday Schedule (No Weekends)
- Equipment Provided
Be sure to APPLY TODAY!
salary: $16.99 - $17 per hour
shift: First
work hours: 8 AM - 8 PM
education: High` School
Responsibilities
The Client Account Coordinator will oversee the Commercial Enrollment Operations for Dental & Vision. The CAC will build effective relationships with Sales Account Managers, brokers/consultants and front-line benefit contacts to ensure a high degree of satisfaction with our products and services.
- This is a call center position taking in-coming calls from Agents
- Provide professional, timely, and accurate customer support to all group administrators, brokers and agents with questions and requests
- Document calls, ensuring that all notes are completed using established templates
- Process all group renewals and cancellations
- Review client information to ensure that all paperwork is properly signed and completed
- Research and respond to all escalated inquiries with a sense of urgency
What you'll have:
- High School Diploma
- 3+ year of call center experience
- Account Coordinator expereince
PAY: $17.00 per hour
** 100% REMOTE - MUST be able to work 8am-5pm EST and/or 11am-8pm EST **
Skills
- Telephone Etiquette
- Follow-up
- Customer Service
- Active Listening
- Basic Computer Skills
- Call Center (2 years of experience is required)
- Call Center Support (2 years of experience is required)
- Insurance
Qualifications
- Years of experience: 3 years
- Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.