Customer Services Coordinator
About Kerry
Kerry Group’s UK & Ireland dairy related business includes Dairy Ingredients, Dairy Nutritional Ingredients, Dairy Consumer Foods, and Agribusiness. With a revenue in excess of €1bn per year, it is one of the world’s leading dairy businesses. With our strong dairy heritage and deep-rooted connection to our 3,000 milk suppliers, right through to our portfolio of innovative and high-quality brands, the dairy business has a unique and compelling proposition for both consumers and our customers.
Our dairy business has a diversified portfolio of dairy, nutritional ingredients and market leading dairy brands and its vertically integrated dairy processing ensures the highest quality, sustainably produced 1.2bn litres of milk for our dairy, nutritional ingredients, and consumer foods business – a key consideration among some of our largest customers across the globe.
We have an unrivalled dairy consumer brands portfolio coupled with a track record in innovation underpinned by technology and science. We manufacture and market our own leading butter, dairy, and plant spreads brands: Dairygold, Low Low, Pure and Golden Cow. We are the largest supplier of Private Label dairy spreads, supplying all major retailers in Ireland, the UK and mainland Europe. Our cheese brands compete in children’s cheese snacks (Attack-a-Snak), natural cheese (block, slices and grated), and in processed cheese segments and our leading cheese brands include Strings & Things, Coleraine, and Charleville Cheese. Through our multi-geographical presence (UK, Ireland, and Western Europe) we have a deep consumer insight which is a key component of the business.
About the role
We are looking for a Customer Service Coordinator to join the Kerry Dairy Consumer Foods team, you will be joining a friendly team of 4 and will have daily contact with customers, 3rd party logistic sites and our DCF sites.
Reporting into the Customer Service Supervisor you will have your own quota of customers to manage to build relationships with and eventually go on customer visits.
This is a remote working role, but you will meet with the team on an occasional basis, due to the nature of this role there is the requirement to work 1 in 4 weekends and between the team you will cover bank holidays.
Key responsibilities
- Management of incoming Customer Orders, received on time and transferred to correct system without delay
- Dealing with order related queries and master data in a timely fashion
- Develop and provide solutions that will resolve supply chain issues in line with the teams purpose and continuous improvement
- Collaboratively working with our customers daily requirements building and maintaining aligned partnership
- Central contract for Supply Chain within Kerry DCF for sites, 3PL's, Customers, Commercial and Accounts Receivable
- Working alongside Best in Class Customer Supply Chain Team with a shared purpose around team engagement
- Internal and External reporting around key metrics including Service Level and product availability
- Provide Out of Hours cover on a weekend rota basis to ensure the business requirements are met
- Support the Marketing team with Consumer Relations queries
What's in it for me?
At Kerry, we believe in giving talented, curious people the opportunity to make a difference.
We work as a team, searching for the best ways to inspire food and nourish life. We are a community of innovators, working across disciplines to solve global food challenges with a fresh approach. We want you to achieve whatever you put your mind to.
We also offer:
- 25 days annual leave (excluding bank holidays)
- Hybrid working
- Matched pension scheme
- Benefits platform offering discounts and cashback on major retailers including Tesco, Curry’s, Argos, and many others.
What do I need to be successful?
In Kerry we understand that people have very different career trajectories and experiences. In order to be successful in this role we would be looking for the right competencies and aptitudes as well as your proven track record of success in a similar role and environment
These include:
- Experience working in a customer operations / order to invoice / contact centre / data management role
- Proficient in Microsoft Office
- Knowledge and skill in SAP ECC Preferable
- UK & Ireland retailer knowledge Preferable
- Good communication skills
- Excellent attention to detail with good problem solving skills
- Team player who is enthusiastic and demonstrates customer focus
- Ability to abide to agreed KPI/SLA
Get in touch today!
In Kerry we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles and experiences.
One team fostering an inclusive culture that, above all, inspires food and nourishes life.
One culture where everyone brings their unique perspectives and experiences to help make us better, together.
We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally.
Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.
We look forward to meeting you!