Customer Services Team Leader
Application closing date: 14th May 2023
Hours: 40 hours a week across five days, Monday to Friday 8am to 8pm and 1 in 4 Saturdays 8:45am - 4:30pm plus Bank holiday working 10am to 4pm
Remote or Hybrid available
Hello, we're UW
We’re a bunch of great people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around us get on with the things that really matter in life.
How? It’s simple, we take the headache out of essential home services by providing them all in one place – energy, broadband, mobile, and even insurance. That’s one provider, one account, one bill, and lots of savings.
We’re a truly unique FTSE 250 company with a business model that has real social impact at the heart of it. Being a part of the UW community you’ll join a working environment like no other - one where everyone matters - be it our customers, our partners or you, our people.
Overview of the role
As part of our award-winning Customer Services team, you'll lead and manage a team that deals with customer account related queries such as understanding bills and processing requests such as tariffs change, across our Energy products.
The Team Leader is responsible for driving performance through engagement, motivation and ensuring a sense of belonging for every member of the team. It’s all about creating the right employee experience to deliver the right customer experience.
Key result areas:
- Achieving operational KPIs
- Team engagement, performance and length of service
- Setting expectations
- Two way communication - represent your team to the company and the company to your team
- Be organised so your team know what they're doing and when
- Driving a culture
- Departmental relationships
- Be an advocate for change
About you
- Proven success at managing a team in a call centre environment
- Remote management experience is desirable
- Energy experience would be advantageous
- Emotionally Intelligent
- Motivating and engaging- Excellent communication skills
- Adaptable with a positive attitude towards challenges and change
- Organised
What you’ll need
We will supply the equipment needed for you to do the role but you will still need a strong internet connection. Our minimum speed requirement is 25Mbps Download and 4 Mpbs Upload.
You will also need a dedicated, quiet work space with a work station, plenty of natural light, access to fresh air and no distractions. This cannot be a communal space that is shared by other household members.
You’ll also need to be currently residing in the UK with eligibility to live and work in the UK too.
Why work for us?
Join a high growth FTSE 250 business and help us achieve our ambitions whilst learning and having fun. Become part of a fantastic business culture where people really are at the heart of everything we do.
- Huge opportunities for exposure & development as we scale up
- A competitive salary
- 33 days holiday including Bank holidays
- Life Insurance up to 4 x your salary
- Discounted healthcare and medical cash plans including a free Virtual GP service
- Private pension scheme
- Share options and Save As You Earn Scheme
- A range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, Virtual fitness classes and wellness tools
- Discounts on UW products & services
Apply here !
If you think this is the role for you and want to be part of UW’s extraordinary growth, apply now.
Additional Information
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation.
Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.