Customer Success Engineer
Turbit develops and researches AI services for renewable energy assets and has established itself as a market leader in AI-based operational management of wind turbines in Europe.
Tasks
Join our customer success team as a Customer Success Engineer.
- Monitor and analyze faults, failures, and anomalies (events) that Turbit detects using the state-of-the-art Turbit AI monitoring system.
- Analyze the events with our software. Prepare a technical summary of the analysis and discuss it with our customers. Manage and document the process.
- Communicate with customers regularly. Assist, support, and manage them and their internal processes to maximize their benefits from Turbit.
- Plan, schedule and execute regular workshops with our customers.
- Manage support tickets and communication with our customers.
- Prepare, execute, and continuously improve our customer onboarding and customer success processes.
- Educate our customers on how to use our software and engage with them individually.
- Create teaching material and continuously improve it.
- Identify and escalate complex issues to senior Customer Success members, Sales or the technical team.
- Have an impact on hundreds of wind turbines in Germany and beyond.
Requirements
You have a background in mechanical engineering or a related field.
- You are a recent graduate of an engineering degree (preferably Industrial or Mechanical Engineering or related).
- You are really passionate about bringing value to customers and have a strong motivation to act independently on your own (you have the drive to reach out to customers).
- You are fluent in written and spoken German and English (Our customers speak mostly German and English).
- You love analytical thinking and have shown in the past that you are excellent at it.
- You are eager to find a solution in difficult situations.
- You know and can apply basic concepts of data science and data analytics and are highly motivated to learn more.
- You have an open personality and positive charisma.
- You are passionate about renewable energy.
Benefits
You'll be part of a startup making a significant impact. Our mission is to increase the efficiency of the renewable industry through our expertise in data analytics, software engineering, and data science.
- Beautiful modern office in the heart of Berlin.
- Home office and "work from where you want" culture.
- Lunch Benefits.
- Regular Team Events.
- Your personal development has a very high priority for us.
- Be creative and bring your ideas to life in an environment that cherishes innovation.
- We are a diverse team that believes in the power of diverse people, perspectives, and experiences.
Does this sound like you? Then send us your application letter with a full CV. We look forward to getting to know you.