Customer Success Executive
Company Description
LGC ASSURE is a business unit within LGC Group, bound together by the core purpose of “Science for a Safer World”. Our mission within LGC Assure is to provide intelligent assurance for our customers and their supply network, primarily in the global food and beverage sector. We achieve this through three primary product and service offerings: certification and standards, digital and data, and testing and science-based services.
Our core products in the food and beverage sector comprise:
BRCGS: Protecting brands with globally recognised supply chain assurance solutions, based in London – UK and Milton – Canada.
INFORMED: Delivering quality assurance through globally trusted testing and certification programs for banned substances, based in Cambridge – UK and Lexington – US.
Safefood360: A leading software provider covering all aspects of compliance, delivered by a team of experienced food industry experts based in Dublin – Ireland.
Job Description
The Customer Success Executive is focused on building a positive experience for our Informed certified brands by offering outstanding service, attention to detail, and exemplary communication. Working closely with the Account Management and Compliance teams to onboard customers, ensure compliance with a goal of customer satisfaction, retention, and growth. Success in this role is reliant on building engaging relationships with customers and our internal teams as well as managing and prioritizing tasks with a positive attitude.
Qualifications
- Account Management: You have experience managing customer relationships and are comfortable building those relationships through written and verbal communication. You can quickly build rapport and trust.
- Task and Priority Management: You can handle a long list of 'to-dos', managing expectations and setting priorities without too much stress. You know when to ask for help and when to roll up your sleeves and dig in.
- Communication and Attention to Detail: Both are flawless; you take pride in the quality of your written work and understand the importance of the details.
Additional Information
ABOUT LGC:
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.
OUR VALUES
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
EQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website www.lgcgroup.com
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