Customer Success Manager
Who we are:
Apella is applying computer vision, machine learning and natural language processing to improve the standard of care in the most critical aspect of healthcare: surgery. We build applications to enable surgeons, nurses, and hospital administrators to deliver the highest quality care. We are looking for our first Customer Success Manager who will help ensure our hospital partners find success with Apella’s product offerings. This role requires a hybrid skill set across customer success, product operations, and data insights. We’re looking for someone who is passionate about building relationships with healthcare professionals and solving their problems with technology, a self-starter who can quarterback cross functional projects, and a thought leader who can help us establish the Customer Success function.
What you bring:
- You have a background in account management or operational teams at a high growth healthcare technology company, or management consulting experience
- You are deeply empathetic to the needs of each customer stakeholder, and you build high trust relationships by understanding their needs, motivations, and challenges and by being an advocate for them
- You are a problem solver with strong analytical and communication skills
- You have strong written and verbal communication skills
- You are able to lead projects across multiple internal and external stakeholders
- You are able to work in a fast paced environment and can utilize prioritization and project management skills to appropriately manage a full workload
What you will do:
- Build and navigate customer relationships across different levels and functions within our hospital partners
- Act as the customers’ thought partner by providing insights and recommendations from Apella’s products
- Manage the rollouts of new features and products to the customer
- Partner cross-functionally across Apella’s teams to ensure our products continue to make our customers wildly successful
- Surface relevant input from customers that have implications for how we build and deploy our products
- Occasional travel to customers required
What we offer:
- Competitive salary and stock options
- Flexible vacation and a work culture that allows for taking time to recharge
- Remote first culture with unique events to help integrate the team
- Generous health, dental, and vision insurance - we are a health care company that takes care of our employees' health
- 4 months parental leave