Customer Success Manager

Posted Dec 22

JOB DESCRIPTION

Who We Are

Verve Group has created a more efficient and privacy-focused way to buy and monetize advertising. Verve Group is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 13 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve Group’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Verve Group is a subsidiary of Media and Games Invest (MGI). Learn more at www.verve.com.

Who You Are

We are looking for a motivated and driven professional with exceptional communication skills and work ethics, who has strong technical aptitude and ability to master our DSP and drive continuous client performance improvements. The successful candidate has several years of experience in programmatic advertising, can analyze and interpret data and build efficient relations with partners.

What You Will Do

  • Your primary responsibility will be the management and expansion of a key client portfolio
  • Forge strong partnerships with our clients’/partners’ teams to expedite the onboarding of new customers
  • Collaborate closely with Verve sales team to identify and capitalize on growth opportunities within existing accounts
  • Continually educate clients on new features as they are integrated into the Verve DSP platform
  • Collaborate with Product Management team to contribute to the definition of new features and enhancements for the Verve DSP platform
  • Play an instrumental role in shaping and advancing the Client Services practice by creating training materials, best practices, sales materials, and customer-facing guides

JOB REQUIREMENTS

What You Will Bring

  • A minimum of 3-5 years of online advertising experience, at least 3 years of which - in programmatic advertising
  • Proficiency in both Spanish and English is essential
  • Expertise in working with RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms will be a big plus
  • Proven experience in managing CPA, CPC, and CPM marketing campaigns
  • Proficiency in Excel and MS Office, including pivot tables, chart creation, and manipulation of large datasets
  • Exceptional troubleshooting, analytical, and problem-solving abilities, coupled with a knack for cross-functional collaboration, are critical in our fast-paced environment
  • A track record of growing accounts by building strong client relationships, comprehending their objectives and recommending optimal strategies is highly desirable
  • Strong time management skills, with ability to prioritize tasks and meet deadlines

What We Offer

  • Join one of the top privacy-first omnichannel ad platforms and gaming companies
  • Be part of a multicultural team (55+ nationalities) that is bringing advertising to the next level
  • Benefit from working with some of the most experienced professionals in our industry and constantly grow with us
  • You will learn and evolve in an empowering environment characterized by entrepreneurial actions
  • Responsibility, independence, and an opportunity to participate in projects that have a significant impact on Verve Group’s success
  • 3 Wellness days per year to help you maintain your well-being (in Q1, Q2 and Q3 after min. 90 days of employment)
  • Enhance your professional skills with a yearly training budget and improve your language skills through German and/or English classes.
  • We are happy to build a great team together and we appreciate your help through our Employee Referral Bonus

Verve Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.