Customer Success Specialist
Responsibilities:
- Build strong and lasting relationships with our customers, supporting them through white-glove service
- Demonstrate your unique problem-solving abilities, provide solutions that exceed customers expectations
- Contribute to implementing processes, tools, and systems to improve customer success delivery (e.g., live chat)
- Identify opportunities to improve established business metrics to drive efficiencies and improve the customer experience
- Develop a deep understanding of the business - our key metrics, drivers for growth and participate in formulating our overall service and sales strategy.
- Champion the customer view; always look for ways to improve the customer experience, remove pain points, champion product and service opportunities, increase engagement and retention.
- Contribute to a fun and inspiring work environment
Requirements:
- Recent College graduate BA/BS degree 0-1 years experience or 3+ years recent experience in a similar role ( preferably in marketing consumer products)
- Experience with CRM systems (i.e.Hubspot, Intercom & Dialpad) is a bonus.
- Experience in real estate and/or investing is a bonus, but not required.
- Bilingual (English / Spanish) is a bonus, but not required.
- Note: You’re highly encouraged to read and learn from our own content and other relevant sources (i.e. GROUNDFLOOR Blog)