Customer Support Agent
Who We Are
Nested is redefining estate agency in the UK. For too long, sellers have been subjected to unresponsive agents and broken processes. With a combination of groundbreaking technology and expert local agents, Nested is fixing the whole moving experience one problem at a time.
As one of the fastest-growing estate agents in London, we’re a wildly ambitious team — backed by leading VCs that funded the likes of Spotify and Revolut, and led by experienced, hands-on founders. At Nested, you’ll find a crew of friendly and collaborative problem-solvers each contributing to a new era for home movers. And when work is over, there’s plenty of socialising, from film nights to sports days.
If redefining the property industry is something that motivates you, and you’re looking to take your career to the next level, come and join the team at Nested.
The Role
Do you have the voice of an angel and the empathy of Mother Theresa? Nested need a tenacious problem solver to own the Nested phone experience, giving every caller a delightful experience.
From anxious sellers looking for updates on their sale, to buyers giving heart eyes to a property, you will be a core part of the engine room that makes every caller leave with a smile.
You will be the voice of Nested, often being the first port of call for a new client. But with great power comes great responsibility.
If we’ve missed a call, you hustle to get back as soon as possible. If someone is desperate to see a property, you’ll move heaven and earth (or maybe just another appointment) to get it booked in.
Each call will be different, and your endearing manner will be able to empathise when something is going so great for a sale, or celebrate when someone has completed their move!
You’ll need to be handy around a computer, we’re a tech startup so that means learning our systems and ensuring everyone is following the right processes so we can give a seamless customer experience.
It’s not an easy job, we have hundreds of sellers and buyers across London at any one time. But for a motivated people-person this role is your opportunity to shine.
Requirements
😄 You will be someone who takes pride in offering a great customer experience
☎️ You will have an excellent phone manner and enjoy building rapport with people
📁 Very organised and able to manage multiple tasks to deliver an excellent customer experience
🚀 An eagerness to be part of a company disrupting the industry
💪 A positive attitude and willingness to roll up your sleeves
* The stated qualification and experience level is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated.
Benefits
- We've earmarked a base salary of £20-25k depending on experience for this role.
- Completely flexible working - there's always a desk for you at our HQ in Farringdon but we're expecting this role to be fully remote
- One month paid sabbatical after four years service (and up to two months unpaid)
- Private health insurance with gym discounts & more.
- Generous parental packages, 16 full weeks pay maternity and 4 weeks paternity leave (Should these packages not suit you, we are happy to discuss alternatives).
- £1,000 personal development budget per year to support your learning.
- Generous options grant with further options awarded at reviews depending on performance
- 4% employer pension contribution
- Exclusives Nested is uniquely placed to offer, including talks from VCs and founders. Plus, if you’re ever buying or selling a home, we're pretty good at that as well!
- We’re a tight-knit team who work hard and play hard, with frequent socials including pottery classes, scavenger hunts and sporting events. We also have a catered lunch in the office on Thursdays and Fridays.
- 27 days holiday (plus bank holidays) + birthday day off + two learning days per year
Nested is proud to be an equal opportunities employer:
At Nested we embrace diversity and see it as a benefit to our company. That's why we're committed to hiring top talent regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or status as an individual with a disability.
We’re a growing team and happy to make any accommodations we can for individual needs. If you have an additional accessibility or other requirement we haven’t considered, we will do our best to adapt and make sure your needs are met.
We are striving to build an inclusive team, but we recognise there is always more to be done. In the last year, we’ve focussed on running workshops in collaboration with tech bootcamps, promoting self-education through our anti-racism reading list, and building diversity into our growth frameworks. If you would like to talk to us about these efforts, or have suggestions for how we can do better, we would love to hear from you.